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- Tasks: Analyse customer journeys and mentor a team of Customer Journey Managers.
- Company: Leading financial institution in Scotland with a focus on innovation.
- Benefits: Extensive benefits and opportunities for professional growth.
- Why this job: Influence the future of finance in a dynamic and agile environment.
- Qualifications: Strong organisational, planning, and data analysis skills required.
- Other info: Join a motivated team and make a real impact in customer solutions.
The predicted salary is between 43200 - 72000 £ per year.
A leading financial institution in Scotland seeks a motivated individual for a key role in analyzing customer journeys and developing a team of Customer Journey Managers within Customer Solutions. The ideal candidate will possess strong organizational, planning, and data analysis skills, with a focus on mentoring team members and delivering agile solutions. The role offers extensive benefits and an opportunity to influence the future of finance in a dynamic environment.
Senior Customer Journey Architect in Edinburgh employer: Lloyds Bank plc
Contact Detail:
Lloyds Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Journey Architect in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the financial institution on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by diving deep into customer journey mapping. We should be ready to discuss how we can enhance customer experiences and share examples from our past work.
✨Tip Number 3
Show off our mentoring skills! Think about how we've helped others grow in their roles. This is key for the Customer Journey Architect position, so let’s have those stories ready.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to highlight our fit for the role.
We think you need these skills to ace Senior Customer Journey Architect in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Customer Journey Architect role. Highlight your organizational, planning, and data analysis skills to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer journeys and how your mentoring experience can help develop our team of Customer Journey Managers.
Showcase Your Agile Solutions: In your application, don’t forget to mention any agile solutions you've delivered in the past. We love seeing how candidates have adapted to challenges and driven change in their previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Lloyds Bank plc
✨Know Your Customer Journeys
Before the interview, dive deep into understanding customer journey mapping. Familiarise yourself with various methodologies and tools used in the industry. Be ready to discuss how you’ve previously analysed customer journeys and the impact of your findings.
✨Showcase Your Mentoring Skills
Since the role involves developing a team of Customer Journey Managers, prepare examples of how you've successfully mentored or led teams in the past. Highlight specific instances where your guidance led to improved performance or innovative solutions.
✨Emphasise Agile Solutions
Agility is key in this role, so be prepared to discuss your experience with agile methodologies. Share examples of how you've implemented agile practices in previous projects and the benefits that resulted from them.
✨Prepare for Data Analysis Questions
Given the importance of data analysis in this position, brush up on your analytical skills. Be ready to discuss how you approach data interpretation and decision-making based on your analyses. Consider bringing a case study or example to illustrate your thought process.
