At a Glance
- Tasks: Lead complex remediation programmes and ensure timely resolution of control weaknesses.
- Company: Join Lloyds Banking Group, a leader in financial services with a commitment to inclusivity.
- Benefits: Generous pension, performance bonuses, share schemes, 30 days' holiday, and wellbeing initiatives.
- Other info: Hybrid working model with opportunities for professional growth and development.
- Why this job: Make a real impact by improving customer outcomes and strengthening controls in banking.
- Qualifications: 5+ years in remediation programmes and strong governance skills required.
The predicted salary is between 70000 - 85000 £ per year.
Salary: up to £100,000 (dependent on experience).
Locations: Edinburgh.
Hours: Full Time.
Working pattern: hybrid, spending at least two days per week at an office site.
About This Opportunity
Join Lloyds Banking Group as a Rectification & Remediation Lead, responsible for leading the end to end design, governance and delivery of complex rectification and remediation programmes across our Corporate & Institutional Banking (CIB) division. You will ensure timely, proportionate and regulator defensible resolution of control weaknesses, including back book remediation, customer detriment assessment, redress design and root cause analysis - protecting customers and strengthening CIB's control environment.
Key Responsibilities
- Define and own the Rectification & Remediation framework, ensuring programmes are scoped, prioritised and delivered to agreed outcomes and regulatory timelines.
- Lead end to end remediation delivery, including back book remediation, customer detriment assessment, redress design/build and implementation of balanced control fixes.
- Ensure closure is robust and defensible, with clear evidence of resolution, risk reduction and controls that prevent recurrence.
- Establish consistent portfolio governance, oversight and decision making, with clear standards for reporting, review and approvals across remediation activity.
- Act as senior point of contact for material regulatory, audit and customer risk issues, coordinating responses and driving timely resolution.
- Provide clear executive level MI and reporting (including dashboards) to senior forums and Board level committees, tracking themes, root causes, ageing, outcomes and risk reduction.
- Provide oversight of large, complex remediation programmes requiring cross functional delivery across the business, Risk, Audit, Legal and Operations.
- Maintain strong delivery control across programmes (dependencies, progress, risks/issues and outcomes), taking decisions through the right governance forums when intervention is needed.
- Build and lead a high performing remediation function with strong programme management, risk and technical capability.
- Set clear expectations, coach and develop the team, and create the conditions for consistent, high quality delivery.
- Embed a culture of ownership, accountability and regulatory discipline, with a focus on improving customer outcomes and strengthening controls.
Qualifications
- 5+ years' experience leading complex remediation/rectification/control remediation programmes in a financial services environment, with accountable delivery and audit ready outcomes.
- Strong capability in assessing customer detriment (including identifying systemic detriment and customer cohorts) and translating that into a clear remediation approach.
- Experience designing or supervising redress approaches (including requirements definition and governance) and ensuring consistent application of the agreed methodology.
- Proven ability to lead root cause analysis and ensure lessons learned are embedded so issues do not recur (prevention as well as fix).
- Strong governance and senior engagement - able to provide credible challenge, drive decisions and manage material issues with Risk, Audit and business leaders.
- Strong management information and reporting capability - able to provide clear executive level MI and maintain robust closure evidence/records that support regulatory assurance.
Benefits
- Generous pension contribution up to 15%.
- Annual performance related bonus.
- Share schemes including free shares.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 30 days' holiday, with bank holidays on top.
- A range of wellbeing initiatives and generous parental leave policies.
Equal Opportunity
Lloyds Banking Group is committed to creating an inclusive workforce. We offer reasonable adjustments for colleagues with disabilities and guarantee fair opportunities for applicants with disabilities, long term health or neurodivergent conditions through our Disability Confident Scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Rectification & Remediation Lead in Edinburgh
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Lloyds Bank plc. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Rectification & Remediation Lead in Edinburgh
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Lloyds Bank plc.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Lloyds Bank plc's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Lloyds Bank plc
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Lloyds Bank plc.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Lloyds Bank plc will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Lloyds Bank plc employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
