At a Glance
- Tasks: Provide face-to-face support to customers and help them navigate banking services.
- Company: Join the Bank of Scotland, a leader in customer service and support.
- Benefits: Enjoy a competitive salary, generous pension, and flexible working options.
- Other info: Opportunities for career growth across various roles within the Group.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Customer service experience and a genuine desire to help others.
The predicted salary is between 26200 - 26200 £ per year.
Overview
End Date Friday 24 July 2026.
We support flexible working.
This is a full-time, branch-based role working 35 hours per week, including Saturdays.
Role
JOB TITLE: Customer Support. You will work across Lloyds Banking Group branches within a reasonable distance and provide face-to-face support to customers.
- What you’ll be doing
- Provide face‑to‑face support to customers in branch, handling some everyday banking tasks while focusing on moments that matter—offering reassurance, guidance and practical support.
- Support customers through important moments (e. g., bereavement, fraud concerns, vulnerable customers) and help them become confident with digital banking.
- Promote and support digital services; help customers use online and mobile banking independently.
- Recognise opportunities to connect customers with the right products and services.
- Remain calm under pressure, adaptable and empathetic; we will teach you what you need to know.
- As you grow, you may progress into other roles across the Group, including phone, online, or channels like web chat, video or social media.
- What we’re looking for
- A minimum of 12 months customer service experience.
- A people person who is honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- Ability to quickly build relationships to deliver a fantastic customer experience.
- Empathy, caring and integrity; commitment to resolving queries and giving customers confidence in the service provided.
- Willingness to go above and beyond for customers and to deliver on promises.
- Genuine teammate who collaborates with colleagues to meet customer needs.
- Career development
Grow your career with our Skill Progression Framework.
All new colleagues spend a minimum of 12 months in a customer service role, mastering new skills, handling more complex needs, and earning accreditations.
We support exploration of opportunities across the Group in Digital, Operations, Fraud, Financial Planning, or leadership roles.
Our commitment and benefits
We are committed to diversity, equity and inclusion and to creating an environment where everyone can thrive. We offer a wide-ranging benefits package, including:
- Generous pension contribution of up to 15%
- Annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle (e. g., discounted shopping)
- 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part-time roles
- Wellbeing initiatives and parental leave policies
- Salaries reviewed annually on 1 April as part of the pay review
- Uniform provided
We encourage applicants from all backgrounds.
If you require reasonable adjustments to recruitment processes, let us know.
This advert may reference specific years of experience; we welcome relevant, transferable experience.
How to apply
Like what you hear? Apply today. Note: roles can generate high interest and may close early. For more information, contact careers@lloydsbanking. com.
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Bank of Scotland - Customer Support - Dumfries employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a dynamic work environment in Cardiff that fosters professional growth and collaboration. With a competitive salary package, generous benefits including a robust pension scheme and flexible working options, employees are empowered to thrive both personally and professionally. The company prioritises inclusivity and well-being, ensuring that all team members can achieve their full potential while making a meaningful impact in the SME banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Bank of Scotland - Customer Support - Dumfries
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lloyds Bank plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lloyds Bank plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Bank of Scotland - Customer Support - Dumfries
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lloyds Bank plc:Your cover letter is your chance to shine! Tell us why you want to work at Lloyds Bank plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lloyds Bank plc!
How to prepare for a job interview at Lloyds Bank plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
