At a Glance
- Tasks: Support customers and handle queries in a dynamic team environment.
- Company: Join Lloyds Banking Group, a leader in finance with a commitment to diversity.
- Benefits: Enjoy flexible working, generous pension contributions, and a range of lifestyle benefits.
- Other info: Opportunities for career growth and industry qualifications await you.
- Why this job: Be part of an exciting journey transforming finance while developing your skills.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 28776 - 30290 £ per year.
We support flexible working options.
Location: Villiers House, Douglas, Isle of Man
Hours: Full time – 35 hours per week – 6 month Fixed Term Contract
Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office.
Please note this role is only available for candidates residing in, or to those who hold right to work permits for Isle of Man.
What you’ll be doing:
- Carry out simple procedural tasks to support management of external client relationships.
- Work within current standard compliance processes, systems, and procedures, and report simple non-compliance issues.
- Carry out routine customer needs support tasks and assist others by following established procedures.
- Carry out a range of prescribed customer service activities and handle non-standard or more complex customer cases and enquiries using existing procedures.
- Create, organise and maintain files for correspondence and records.
- Support development of personal capabilities by pursuing existing formal and informal training opportunities.
- Collect and prepare standard data related to ongoing issues.
- Support others by performing routine policy-related tasks according to established procedures.
From Day 1 we’ll provide all the training and support you’ll need and many of our colleagues also go on to gain industry qualifications or careers in the wider Group – there’s a wealth of opportunities.
Why join us?
We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.
What we’re looking for:
- Product/Market Knowledge: A broad understanding of product offerings and an awareness of the business, economic and market environment.
- Conscientious & Collaborative: Disciplined in your approach to work, confident in handling several opposing priorities.
- Oral and Written Communication: Effective communication skills, both written and oral.
- Values & Behaviours: Commitment to inspire, encourage, build trust to help my team succeed using the banks values and behaviours.
- Eye for Accuracy: Strong attention to detail is key when reviewing source of fund/wealth documentation.
We know that great talent comes from many backgrounds. We recognise that skills are developed in many ways.
This is a place for you. Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns.
And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
Benefits:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Should you wish to contact us for any reason, please email us at: careers@lloydsbanking.com
For more Flexible Working Options please use the free text search, e.g. job sharing, variable hours, to identify relevant matches.
About Us:
At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.
We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
With 320 years under our belt, we’re used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.
Here, you’ll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
Commercial Customer Service Officer - Isle of Man in Douglas employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a dynamic work environment in Cardiff that fosters professional growth and collaboration. With a competitive salary package, generous benefits including a robust pension scheme and flexible working options, employees are empowered to thrive both personally and professionally. The company prioritises inclusivity and well-being, ensuring that all team members can achieve their full potential while making a meaningful impact in the SME banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Customer Service Officer - Isle of Man in Douglas
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Lloyds Bank plc.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Lloyds Bank plc. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Commercial Customer Service Officer - Isle of Man in Douglas
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Lloyds Bank plc.
How to prepare for a job interview at Lloyds Bank plc
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Lloyds Bank plc's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Lloyds Bank plc offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
