At a Glance
- Tasks: Create and optimise digital content for a leading financial services website.
- Company: Join Lloyds Banking Group, a pioneer in diversity and inclusion.
- Benefits: Enjoy a competitive salary, generous pension, and 30 days' holiday.
- Other info: Flexible working options and excellent career growth opportunities await you.
- Why this job: Shape the future of finance while making a real impact on customer experiences.
- Qualifications: 3+ years in digital content management and strong stakeholder skills.
The predicted salary is between 61344 - 68160 £ per year.
Location: Cardiff or Manchester
Hours: Full Time
Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments, including hybrid working expectations in line with our Flexibility Works policy.
What you'll be doing: Do you enjoy turning complex information into digital experiences that are simple, useful and easy to act on? This is an opportunity to shape the online experience for customers and businesses using Black Horse, Lex Autolease and Tusker. You'll help ensure the right information is available at the right time, making it easier for people to understand vehicle finance and leasing products, complete tasks online and find support when they need it.
As a Digital Content Manager, you'll own and continually improve content across Blackhorse.co.uk, Lexautolease.co.uk and secure online services. Working closely with subject matter experts, UX and design teams, analytics colleagues, platform teams and risk and control partners, you'll create and optimise digital content that balances customer needs with commercial, operational and regulatory requirements.
You'll be responsible for taking content from initial brief through to publication and performance review. That means shaping requirements, writing and editing content, preparing CMS updates, carrying out quality assurance checks, monitoring results and identifying opportunities to improve customer journeys.
You'll also play an important role in helping colleagues translate complex product, service and regulatory information into clear, accessible language that customers can easily understand and use. Working as part of a collaborative digital team, you'll contribute to website enhancements, redesign projects and live service improvements. You’ll use evidence, insight and good judgement to challenge requests where appropriate, simplify content and improve outcomes for customers.
Essential Skills:
- 3+ years' experience managing website content through a Content Management System (CMS), ideally Adobe Experience Manager (AEM) or a similar platform.
- 3+ years' experience writing, editing and optimising customer-facing digital content using plain English principles.
- Experience using data, search insight, customer feedback, analytics or user research to improve digital content and customer journeys.
- Strong stakeholder management skills, with experience working across multiple teams to ensure content is accurate, compliant and customer-focused.
Desirable Skills:
- Knowledge of agile delivery methodologies and working within cross-functional digital teams.
- Experience of SEO, GEO and digital content optimisation techniques.
- Understanding of accessibility standards and inclusive content design principles.
- Knowledge of HTML, CSS or AI-assisted content creation tools.
We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
Our Commitment to Diversity, Equity, and Inclusion:
Our ambition is to be the leading UK business for diversity, equity, and inclusion supporting our customers, colleagues, and communities. We commit to crafting an environment in which everyone can thrive, learn, and develop. We provide reasonable adjustments during recruitment to reduce or remove barriers. Just let us know what you need.
Benefits:
- A generous pension contribution of up to 15%
- Annual performance-related bonus
- Share schemes including free shares
- Benefits you can tailor to your lifestyle, such as discounted shopping
- 30 days' holiday, plus bank holidays
- A range of wellbeing initiatives and generous parental leave policies
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Ready for a career where you can have a positive impact as you learn, grow and thrive?
Digital Content Manager - Transport (12m Secondment/FTC) employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a dynamic work environment in Cardiff that fosters professional growth and collaboration. With a competitive salary package, generous benefits including a robust pension scheme and flexible working options, employees are empowered to thrive both personally and professionally. The company prioritises inclusivity and well-being, ensuring that all team members can achieve their full potential while making a meaningful impact in the SME banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Content Manager - Transport (12m Secondment/FTC)
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We think you need these skills to ace Digital Content Manager - Transport (12m Secondment/FTC)
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Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Lloyds Bank plc might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
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