At a Glance
- Tasks: Lead research strategies to enhance customer experiences in financial services.
- Company: Join Lloyds Banking Group, a leader in inclusive financial solutions.
- Benefits: Enjoy a competitive salary, generous pension, and 30 days holiday.
- Other info: Be part of a diverse team committed to shaping the future of finance.
- Why this job: Make a real impact on people's financial wellbeing through innovative design research.
- Qualifications: Experience in qualitative research and collaboration with design teams.
The predicted salary is between 60743 - 68808 £ per year.
Salary: £70,929 - £78,810
Location: London
Hours: 35 hours per week, full time
Working Pattern: Hybrid – at least two days per week (40% of time) in office.
Duration: 12 months
About this opportunity
Here at Lloyds Banking Group, we value Design Research. We’re a large, experienced team of 40+ researchers. We shape product and service development. Everyone has different strengths and passions… maybe you’re an expert in accessibility, skilled in quantitative research, or have a solid background in user experience (UX). We’ll encourage you to test and learn new ways of doing research and foster a culture of mentoring, collaborating, and learning from other researchers. We’re looking for someone who can work collaboratively alongside a full design team and take full ownership of their design output. You’ll be confident when presenting your work to stakeholders, and able to adapt designs to reflect your feedback and feedback from user research and usability testing. Our Financial Wellbeing team crafts human‑centred end‑to‑end experiences for all customers in financial difficulty. Using behavioural insights and behavioural design, we place empathy and the human experience at the heart of all we do. Across human and digital channels, we support our customers in their moments of need. With our work we aim to transform moments of worry into moments of hope to help them back on their feet. This non‑aspirational experience context often differs from other parts of financial services and the ideal candidate will have desired experience with health, mental health, behavioural design or similar.
Key responsibilities
- Working in a multi‑disciplinary design, product, and engineering team, you’ll develop and lead the research strategy for a key area of our business.
- Responsible for managing the research plan and roadmap for your service or product area.
- Deliver research to solve customer problems, unlock new opportunities, and guide what is created.
- Working on varied research across the product development lifecycle, from generative to evaluative research.
What you’ll need
- Experience working closely with design and product teams to identify and prioritise the right research questions.
- Able to create research roadmaps and plans to keep the team on track, helping set both short term objectives and strategic direction.
- Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews.
- Synthesise insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities.
- Able to communicate and influence wider business stakeholders with clarity and conciseness.
- Experience combining qualitative and quantitative methods.
- Ethnographic experience (such as contextual enquiry or diary studies).
- Experience triangulating research and data from different sources to tell compelling customer stories.
- Experience with accessibility research and / or vulnerable customers.
Why Lloyds Banking Group
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from underrepresented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
Benefits
- A generous pension contribution of up to 15%*
- An annual performance related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Join our journey. At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop. We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We’re focused on creating a values‑led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we’re used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you’ll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
Design Researcher (12 Month FTC/Secondment) employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer that prioritises a collaborative and inclusive work culture, where design researchers can thrive in a supportive environment. With a strong focus on employee growth, generous benefits including a substantial pension contribution, and a commitment to diversity and wellbeing, you will have the opportunity to make a meaningful impact while developing your skills in a dynamic London setting. Join us to help shape the future of financial services and transform customer experiences with empathy at the core.
StudySmarter Expert Advice🤫
We think this is how you could land Design Researcher (12 Month FTC/Secondment)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Lloyds Banking Group on LinkedIn. Ask them about their experiences and any tips they might have for your interview. It’s all about making connections and showing genuine interest!
✨Tip Number 2
Prepare for the interview by diving deep into the company’s values and recent projects. Tailor your responses to show how your skills in design research align with their mission of transforming customer experiences. We want to see that you’re not just a fit for the role, but for the culture too!
✨Tip Number 3
Practice your presentation skills! You’ll need to confidently present your research findings to stakeholders. Grab a friend or use a mirror to rehearse. The clearer and more engaging you are, the better your chances of impressing the interviewers.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the Design Researcher role. And remember, apply through our website for the best chance!
We think you need these skills to ace Design Researcher (12 Month FTC/Secondment)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Design Researcher role. Highlight your experience in qualitative research and how it aligns with the needs of the Financial Wellbeing team. We want to see how your unique skills can contribute to our mission!
Showcase Your Research Skills:When detailing your experience, focus on specific research methods you've used, like usability testing or ethnographic studies. We love seeing concrete examples of how you've solved customer problems or influenced design decisions through your research.
Be Clear and Concise:In your written application, clarity is key! Use straightforward language to communicate your ideas and experiences. We appreciate applicants who can convey complex insights in a way that's easy to understand for all stakeholders.
Apply Through Our Website:We encourage you to submit your application directly through our website. This ensures that your application gets to the right people quickly. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at Lloyds Bank plc
✨Know Your Research Techniques
Make sure you brush up on your qualitative and quantitative research methods. Be ready to discuss your experience with usability testing, concept testing, and ethnographic studies. This will show that you can bring valuable insights to the team.
✨Showcase Your Collaboration Skills
Since this role involves working closely with design and product teams, prepare examples of how you've successfully collaborated in the past. Highlight any experiences where you’ve influenced stakeholders or adapted designs based on feedback.
✨Prepare for Behavioural Questions
Expect questions that assess your understanding of behavioural design and empathy in research. Think about specific instances where you've applied these principles, especially in contexts involving vulnerable customers or mental health.
✨Communicate Clearly and Concisely
Practice articulating your thoughts in a clear and concise manner. You’ll need to synthesise insights and present them effectively to stakeholders, so consider doing mock presentations to refine your delivery.
