Design Researcher (12-Month FTC)

Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 20 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years. We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we’re well-placed to help Britain prosper by shaping the way we spend, save and borrow.

Here at Lloyds Banking Group, we value Design Research. We’re a large, experienced team of 70+ researchers who shape product and service development. Everyone brings different strengths and passions—maybe you’re an expert in accessibility, skilled in quantitative research, or have a solid background in user experience (UX). We’ll encourage you to test and learn new ways of doing research and foster a culture of mentoring, collaborating, and learning from other researchers. You’ll also always be supported in your role by our wider Design Research and Analytics community.

Working in a multi-disciplinary design, product, and engineering team, you’ll develop and lead the research for a key area of our business. This particular role sits within the Payments area of the bank, where the team is focused on creating great experiences for our customers, helping move their money.

You’ll be responsible for managing the research plan and roadmap for your service or product area. You’ll deliver research to solve customer problems, unlock new opportunities, and guide what is created. You’ll enjoy working on varied research across the product development lifecycle, from generative to evaluative research.

What you’ll need:

• Experience working closely with design and product teams to identify and prioritise the right research questions.
• Has a collaborative approach to research - involve the rest of the team along the research process, including in note taking and sense making.
• Ability to work on more than one project in tandem.
• Ability to create research roadmaps and plans to keep the team on track, helping set both short-term objectives and strategic direction.
• Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews.
• Experience running quantitative studies (e.g. surveys) and able to analyse quantitative results.
• Skilled in synthesising insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities.
• Strong communication skills with the ability to influence wider business stakeholders with clarity and conciseness.
• Experience combining qualitative and quantitative methods.
• Ethnographic experience (e.g. contextual enquiry or diary studies).
• Ability to triangulate research and data from different sources to tell compelling customer stories.
• Willingness to share your expertise and learn from others.

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%.
• Annual performance-related bonus scheme.
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days’ holiday, with bank holidays on top.
• A range of wellbeing initiatives and generous parental leave policies.

At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.

We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

With 320 years under our belt, we’re used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you’ll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.