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- Tasks: Support customers in-branch and transition to remote assistance via phone and online channels.
- Company: Join Lloyds Banking Group, a leading financial institution with a focus on customer care.
- Benefits: Competitive salary, flexible working options, and career progression opportunities.
- Other info: Enjoy a dynamic work environment with the chance to work from home after 2027.
- Why this job: Make a real difference in people's lives while developing valuable skills in customer support.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26200 - 26950 £ per year.
End Date: Friday 08 May 2026
Salary Range: £26,200 - £26,200
We support flexible working - click here for more information on flexible working options.
Flexible Working Options: Flexibility in when hours are worked.
A full-time branch-based opportunity working 35 hours per week until early 2027. After this period, the role will be extended to a remote role, assisting our customers over the telephone working from home.
Location: Derby Branch, 31-33 St Peters Street, Derbyshire DE1 2AA
Working across our Lloyds and Halifax branches within a reasonable distance for a period of up to 9 months. After this period, the role will be extended to a remote role, assisting our customers over the telephone working from home.
Job Type: Fixed term contract, working in branch until early 2027 transferring to a permanent home working role assisting our customers over the telephone.
Hours: Branch hours until early 2027: 35 hours per week, Monday-Saturday. Home working role from early 2027 with the following working patterns:
- 5-Day Week pattern:
- Start times between 8am and 10am and end times between 6pm and 8pm
- Maximum of 5 out of 7 days (based on a Monday-Sunday week)
- Maximum of 37.5% weekend days (3 weekend days over a 4 week period)
What you'll be doing: You'll start in one of our branches, supporting customers side-by-side. You'll then transition to working from home, handling inbound calls and helping customers through a range of channels including social media, web-chat and remote video appointments. While you'll handle some everyday banking tasks, the heart of this role is helping people through important moments - offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence.
Lloyds Banking Group Customer Support - Derby | Derby, UK employer: Lloyds Bank plc
Contact Detail:
Lloyds Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lloyds Banking Group Customer Support - Derby | Derby, UK
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer support skills! Since this role is all about helping customers, think of scenarios where you’ve provided excellent service. Be ready to share these experiences during your interview to demonstrate your capability.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about landing the job. Don’t miss out on this opportunity!
We think you need these skills to ace Lloyds Banking Group Customer Support - Derby | Derby, UK
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support role at Lloyds. Highlight your relevant experience and skills that match what they're looking for, like customer service and communication skills.
Show Your Personality: Don’t be afraid to let your personality shine through in your application! We want to see how you connect with customers and handle different situations, so share any personal anecdotes that showcase your approach to customer support.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for straightforward communication skills, so show us you can do that right from the start!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lloyds Bank plc
✨Know Your Customer Support Basics
Before the interview, brush up on the key principles of customer support. Understand what makes great service and be ready to share examples of how you've provided excellent support in the past. This will show that you’re not just familiar with the role but also passionate about helping customers.
✨Familiarise Yourself with Lloyds Banking Group
Do your homework on Lloyds Banking Group and its values. Knowing their mission and recent initiatives can help you tailor your answers to align with their goals. It’ll also demonstrate your genuine interest in the company and the role.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to demonstrate how you'd handle specific customer situations. Think of a few examples from your past experiences where you successfully resolved issues or supported customers through tough times. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Flexibility
Since this role involves both branch work and remote support, highlight your adaptability. Share experiences where you’ve successfully transitioned between different working environments or adapted to new challenges. This will reassure them that you can thrive in both settings.