At a Glance
- Tasks: Investigate and resolve customer issues, ensuring a positive experience.
- Company: Join a leading company in Edinburgh with a focus on customer satisfaction.
- Benefits: Generous pension, performance bonuses, share schemes, and flexible lifestyle benefits.
- Other info: Hybrid working model with a supportive team and growth opportunities.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: 1 year of customer service experience and strong communication skills.
The predicted salary is between 26200 - 27530 £ per year.
Location: Edinburgh
Salary Range: £26,200 – £27,530
Hours: Full‑time, 35 hours per week
Working Pattern: Hybrid – at least two days per week (or 40% of time) in our Edinburgh Citymark Office.
Responsibilities
- Deliver accurate customer outcomes, investigating and resolving errors to ensure customers are returned to their correct financial position.
- Provide exceptional customer service across multiple communication channels, ensuring a consistently positive customer experience.
- Adhere to established processes and controls, maintaining high levels of accuracy, compliance, and attention to detail.
- Take ownership of customer queries via phone or email, proactively identifying and resolving issues while prioritising customer needs.
Qualifications
- Outstanding customer service experience with a minimum of 1 year.
- Proficiency in Microsoft packages, including Excel and Teams.
- Strong telephony communication skills with a minimum of 1 year’s experience.
- Ability to manage time and priorities to meet targets.
- Knowledge of relevant customer service systems (preferred).
- Aware of products and business areas (preferred).
- Ability to identify and implement more efficient and effective task methods (preferred).
- Desire to improve personal abilities and knowledge (preferred).
Benefits
- A generous pension contribution of up to 15%.
- An annual performance‑related bonus.
- Share schemes, including free shares.
- Benefits you can adapt to your lifestyle, such as discounted shopping and 22 days’ holiday, with bank holidays on top.
- A range of wellbeing initiatives and generous parental leave policies.
Customer Solutions Redress Administrator employer: Lloyds Bank plc
As a Customer Solutions Redress Administrator in our Edinburgh office, you will join a dynamic team that prioritises exceptional customer service and accuracy. We offer a supportive work culture with generous benefits, including a substantial pension contribution, performance-related bonuses, and flexible lifestyle benefits to suit your needs. With opportunities for personal growth and development, this role is perfect for those seeking meaningful employment in a vibrant city.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Redress Administrator
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Solutions Redress Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Solutions Redress Administrator role. Highlight your customer service experience and any relevant skills, like your proficiency in Microsoft packages. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering exceptional customer service and how your previous experiences align with our values at StudySmarter. Keep it engaging and personal!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure to demonstrate your strong telephony skills in your application. Whether it's through your CV or cover letter, let us know how you've effectively handled customer queries in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Lloyds Bank plc
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Be ready to share specific examples of how you've delivered exceptional service in the past, especially in resolving issues. This will show that you understand the importance of customer satisfaction.
✨Get Familiar with the Tools
Since proficiency in Microsoft packages is key, take some time to practice using Excel and Teams. You might be asked about how you use these tools in your daily tasks, so being able to speak confidently about them will give you an edge.
✨Show Off Your Problem-Solving Skills
Prepare to discuss how you've taken ownership of customer queries before. Think of a time when you identified a problem and implemented a solution. This will demonstrate your proactive approach and ability to prioritise customer needs.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service. Practise answering these by thinking through your thought process and how you would ensure compliance and accuracy while maintaining a positive customer experience.
