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- Tasks: Lead the optimisation of customer journeys and enhance efficiency across teams.
- Company: Join Lloyds Banking Group, a leader in transforming finance for good.
- Benefits: Enjoy flexible working, generous pension contributions, and 30 days holiday.
- Why this job: Be part of an innovative team shaping the future of finance and customer experience.
- Qualifications: Experience in continuous improvement and excellent stakeholder management skills required.
- Other info: We celebrate diversity and welcome applications from under-represented groups.
The predicted salary is between 49800 - 57000 £ per year.
Customer Journey Manager (12-Month FTC) page is loaded
Customer Journey Manager (12-Month FTC)
Apply locations Edinburgh Bristol Harbourside time type Full time posted on Posted Yesterday time left to apply End Date: August 23, 2025 (13 days left to apply) job requisition id 140975
End Date
Friday 22 August 2025
Salary Range
£59,850 – £66,500
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job Share
Job Description Summary
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Job Description
JOB TITLE: Customer Journey Manager (12-Month FTC)
SALARY: £59,850 – £66,500
LOCATIONS: Edinburgh or Bristol
HOURS: Full-Time – 35 hours per week
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
ABOUT THIS OPPORTUNITY
Lloyds Banking Group embarks on a transformative journey to reshape the financial landscape and elevate the customer experience. As part of this ambitious venture, a dedicated Customer Journey Manager is sought to join the Strategic Ledger, Controls & Reconciliation lab.
What makes this role stand out? You\’ll play a crucial role in our Finance transformation, using brand new technology to improve control, increase efficiency, and create value. By working closely with Product Owners and cross-functional teams, you’ll guarantee smooth integration and coordination of customer journeys.
The Finance Platform is at the heart of our innovative change, providing new tools like the General Ledger and ARCs that support reconciliation and attestation. We\’re pushing the boundaries to deliver world-class systems and processes, and we want you to be part of this exciting chapter!
ABOUT LLOYDS BANKING GROUP
We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.
WHAT YOU WILL BE DOING
Day to day you’ll be;
- Understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys.
- Leading the continuous improvement of the journey and orchestrating across functional boundaries to ensure journey efficiency.
- Integrating insights and knowledge from disparate data, processes, and systems relevant to the customer journey.
- Continually evaluating the journey\’s efficiency from both customer and business perspectives.
- Coordinating cross-functional alignment on journeys to ensure flawless execution.
WHAT YOU’LL NEED
- Experience of working in a role where you have led with a continuous improvement mindset.
- Excellent stakeholder communication and management skills to bring the customer journey and product into alignment.
- Ability to translate customer requirements into product deliverables.
- Ability to integrate insights and knowledge from disparate data, processes and systems which are relevant to the customer journey.
- Experience of understanding and optimising the end-to-end customer experience to ensure the needs of the customer remain at the forefront of all journeys.
AND ANY EXPERIENCE OF THESE WOULD BE REALLY USEFUL
- Strong understanding of Financial Services products and services, with particular expertise in the Oracle Suite.
- Operating within a robust control environment aligning with risk & control frameworks and governance protocols. This can include documenting legacy processes and controls, and designing improved, future-fit solutions.
WHAT’S IN FOR YOU
You\’ll be pivotal in shaping the financial strategy and success of our business, with opportunities for continuous learning and career development within a dynamic and supportive environment. Work with a diverse team that values collaboration and innovation.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Our focus is to ensure we\’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. It’s why we especially welcome applications from under-represented groups.
We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
Want to do amazing work, that’s interesting and makes a difference to millions of people?
Join our journey!
At Lloyds Banking Group, we\’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you\’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you\’ll have many opportunities to learn, grow and develop.
We keep your data safe. So, we\’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We\’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We\’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
About Us
With 320 years under our belt, we\’re used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.
Here, you\’ll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
For more Flexible Working Options please use the free text search, e.g. job sharing, variable hours, to identify relevant matches.
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Customer Journey Manager (12-Month FTC) employer: Lloyds Bank plc
Contact Detail:
Lloyds Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Journey Manager (12-Month FTC)
✨Tip Number 1
Familiarise yourself with the latest trends in customer journey management, especially within the financial services sector. Understanding how technology is reshaping customer experiences will give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the finance and customer experience fields. Attend relevant webinars or local meetups to connect with others who can provide insights into the role and potentially refer you.
✨Tip Number 3
Prepare to discuss specific examples of how you've optimised customer journeys in previous roles. Be ready to explain your thought process and the impact of your actions on both customer satisfaction and business efficiency.
✨Tip Number 4
Research Lloyds Banking Group's recent initiatives and projects related to customer experience. Being knowledgeable about their current strategies will demonstrate your genuine interest in the company and the role.
We think you need these skills to ace Customer Journey Manager (12-Month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer journey management and continuous improvement. Use specific examples that demonstrate your ability to optimise customer experiences and lead cross-functional teams.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Clearly outline how your skills align with the job requirements, particularly your experience in financial services and stakeholder management.
Showcase Relevant Skills: Emphasise your communication and analytical skills in both your CV and cover letter. Mention any experience you have with data integration and process optimisation, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Customer Journey Manager position.
How to prepare for a job interview at Lloyds Bank plc
✨Understand the Customer Journey
Make sure you have a solid grasp of what a customer journey entails, especially in the context of financial services. Be prepared to discuss how you would optimise both internal and external customer experiences, as this is a key focus for the role.
✨Showcase Continuous Improvement Mindset
Highlight your experience with continuous improvement initiatives. Be ready to provide examples of how you've led projects that enhanced efficiency or customer satisfaction, demonstrating your proactive approach to problem-solving.
✨Communicate Effectively with Stakeholders
Since excellent stakeholder communication is crucial, practice articulating your thoughts clearly. Prepare to discuss how you've successfully aligned different teams or departments around a common goal in previous roles.
✨Familiarise Yourself with Relevant Technologies
Brush up on your knowledge of the Oracle Suite and any other technologies mentioned in the job description. Being able to discuss how these tools can be leveraged to improve customer journeys will set you apart from other candidates.
