At a Glance
- Tasks: Analyse customer data to drive product design and enhance user experiences.
- Company: Join Lloyds Banking Group, a leader in financial services with a values-led culture.
- Benefits: Enjoy a competitive salary, generous holiday, and a wide-ranging benefits package.
- Other info: Hybrid working model with opportunities for professional growth and development.
- Why this job: Make a real impact by shaping products that improve customer experiences.
- Qualifications: 5+ years of experience in data analysis with strong SQL skills.
The predicted salary is between 61344 - 68160 £ per year.
Overview
Working pattern: Hybrid working, spending at least two days per week, or 40% of time, at an office site.
What you’ll be doing
As a Senior Customer Analyst, you’ll be responsible for feeding deep customer behaviour insights into how we design products and services for Lloyds Banking Group customers.
You’ll
- Utilise the Group’s customer data to perform advanced analyses and quantify the impact of changes presented to customers.
- Advocate for data guidelines and educate creative partners on using data in the design process.
- Ensure data-driven insights shape design decisions to deliver user-centric experiences aligned to business objectives.
- How we work
All Customer Analysts aligned with Experience Design are embedded in a multi-functional squad (product, design, user research).
You’ll shape your own backlog of work, align analyses to core design initiatives, and build strong relationships with customers across design and product to influence design changes.
We collaborate with user researchers, using quantitative research to validate qualitative hypotheses.
Our analysts aim to drive maximum impact beyond delivery of analytics.
- What you’ll need
- Experienced data analyst or data scientist with a minimum of 5 years’ experience and the ability to independently lead analytics within a specific product area.
- Proven track record of delivering high-quality, actionable customer insights.
- Excellent SQL proficiency.
- Understanding of the Lloyds Banking Group data landscape.
- Strong analytical skills and knowledge of analytical techniques.
- Ability to translate data into compelling stories.
- Strong understanding of financial services.
- Good communication and influencing skills.
- Desire to make a difference.
- Nice to have
- Experience with data visualization tools such as Looker or Power BI.
- Knowledge of core analytical methods and statistical approaches.
- Experience with Python and predictive modeling.
Benefits and inclusion
- Disability confidence and reasonable adjustments to recruitment processes available on request.
- Wide-ranging benefits package including: pension contribution up to 15%, annual performance-related bonus, share schemes including free shares, discounted shopping, 30 days’ holiday plus bank holidays, wellbeing initiatives, and parental leave policies.
- About the employer
At Lloyds Banking Group, we are focused on creating a values-led culture and a diverse, inclusive workplace.
We’re committed to helping Britain prosper and providing opportunities to learn and develop.
We protect candidate data and conduct background checks after invitation to interview or a verbal offer.
For flexible working options, discuss during the process.
End date: 31 July 2026. End of contract may apply for the 12-month FTC/secondment position.
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Customer Insight Analyst (12 Month FTC/Secondment) employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a dynamic work environment in Cardiff that fosters professional growth and collaboration. With a competitive salary package, generous benefits including a robust pension scheme and flexible working options, employees are empowered to thrive both personally and professionally. The company prioritises inclusivity and well-being, ensuring that all team members can achieve their full potential while making a meaningful impact in the SME banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Insight Analyst (12 Month FTC/Secondment)
✨Join Business Intelligence Meetups
We can’t stress enough how beneficial it is to attend local Business Intelligence meetups and events. These gatherings often bring together industry professionals and can lead to short-term, temporary roles—perfect if you’re looking to land something quickly. Plus, you’ll get to learn some insider tips and tricks from those already in the game!
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Whether you’re working on a personal project or a past endeavour, put your work out there! Create a public portfolio that highlights your best Business Intelligence analyses or visualisations. It’ll give you a leg up when you’re approaching companies like Lloyds Bank plc, showing exactly what you can bring to the table.
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We think you need these skills to ace Customer Insight Analyst (12 Month FTC/Secondment)
Some tips for your application 🫡
Show Off Your Data Skills:In business intelligence, it's crucial to highlight your analytical skills and experience with data tools. Make sure your CV showcases any relevant software you’ve used, like SQL, Tableau, or Power BI. Add specific examples of how you've used data to drive insights or improvements in previous roles, even if they were in academic projects or internships.
Keep it Concise and Impactful:For a temporary role like this, hiring managers often have limited time to sift through applications. Get straight to the point in your CV and cover letter. Use bullet points for your achievements, showcasing the impact you've made, like percentage increases in efficiency or specific results from your analyses.
Flexibility is Key:Since this is a temporary position, make sure to emphasise your adaptability. Mention your quick learning abilities and experiences where you adapted to new tools or processes rapidly. This will show that you can jump in and start contributing effectively from day one at Lloyds Bank plc.
Craft a Tailored Motivation Statement:In your cover letter, focus on why you’re excited about this temporary role at Lloyds Bank plc. Talk about your interest in business intelligence and how this position aligns with your career goals. Remember, it’s not just about what you can offer, but why you’re passionate about becoming part of their team, even for a short time!
How to prepare for a job interview at Lloyds Bank plc
✨Brush Up on Your Data Skills
For a business intelligence role, you'll want to showcase your analytical skills and familiarity with data visualisation tools like Tableau or Power BI. Be ready to tackle technical questions or case studies demonstrating your ability to interpret data and make insightful recommendations.
✨Plan Your Portfolio of Projects
Since this is a temporary position, we should highlight any past projects you've worked on in business intelligence. Prepare a portfolio that includes a couple of key pieces where you've effectively utilised data to drive decisions—this will show that you're not just a quick fix but someone who can deliver immediate value.
✨Demonstrate Your Adaptability
Temporary roles often require us to hit the ground running, so be ready to discuss how you quickly adapt to new tools, teams, and environments. Share specific examples from previous experiences where you thrived under pressure or had to learn a new system or process in a short time frame.
✨Have Your Metrics Ready
In business intelligence, quantifying your impact is key. Come prepared to share metrics from your past work: think percentages, growth figures, or efficiency improvements. This will really help us paint a picture of how your contributions directly benefited those previous roles.
