At a Glance
- Tasks: Provide face-to-face support and guidance to customers in a branch setting.
- Company: Join Lloyds Banking Group, a leader in customer service and support.
- Benefits: Enjoy a competitive salary, generous pension, and flexible working options.
- Other info: Opportunities for career progression and a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Customer service experience and a genuine passion for helping others.
The predicted salary is between 20960 - 20960 £ per year.
Part‑time branch‑based role at Lloyds & Halifax in Corby, 28 hours per week including Saturdays.
Location: Corby (within reasonable distance of Lloyds and Halifax branches).
Hours and Pattern: 28 hours per week, part‑time. Hours may be adjusted to meet customer demand; changes will be discussed in advance.
Salary: £20,960 per annum, increasing to £21,560 after six months.
What you will be doing:
- Provide face‑to‑face support to customers at branch.
- Handle everyday banking tasks.
- Offer reassurance, guidance, and practical support for important moments such as bereavement, fraud concerns, vulnerable customers, or digital banking confidence.
- Promote and support digital services and help customers use online and mobile banking independently.
- Recognise opportunities to connect customers with appropriate products and services.
- Develop into other roles across the Group, e.g., phone, online, web chat, video or social media support.
What we’re looking for:
- Minimum of 12 months customer service experience.
- People person: honest, genuine, caring about helping people with finances (no previous financial services experience required).
- Ability to build relationships quickly and give customers a fantastic experience.
- Empathy, integrity, calm under pressure, and willingness to resolve queries thoroughly.
- Commitment to delivering on promises and going above and beyond for customers.
- Team spirit and collaboration with colleagues to meet customer needs.
Career Progression: After a minimum of 12 months, you can progress within the Group into specialist areas such as Digital, Operations, Fraud, Financial Planning, or leadership roles.
Benefits:
- Generous pension contribution up to 15%.
- Annual performance‑related bonus.
- Private medical benefit with BUPA.
- Share schemes.
- Benefits that can be adapted to your lifestyle (discounted shopping).
- 22 days holiday (increases over time) plus bank holidays, pro‑rated for part‑time roles.
- Well‑being initiatives.
- Generous parental leave policies.
- Full uniform provided.
- Flexible working options.
Diversity & Inclusion: We are a disability confident organisation and commit to a diverse, inclusive workplace. We welcome reasonable adjustments during recruitment.
Lloyds Banking Group Customer Support - Corby employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a supportive and inclusive work environment in Corby where employees can thrive. With a strong focus on career progression, generous benefits including a substantial pension contribution, private medical care, and flexible working options, we empower our team to grow both personally and professionally while making a meaningful impact on customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group Customer Support - Corby
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Lloyds Bank plc and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Lloyds Bank plc and let us see your personality shine through!
We think you need these skills to ace Lloyds Banking Group Customer Support - Corby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Lloyds Bank plc.
Get Familiar with Our Brand:Before applying, take some time to learn about Lloyds Bank plc and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Lloyds Bank plc
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Lloyds Bank plc.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Lloyds Bank plc will surely appreciate.
