At a Glance
- Tasks: Lead teams in cash management and client servicing, driving transformation and operational performance.
- Company: Join a leading UK bank committed to diversity and inclusion.
- Benefits: Generous pension, performance bonuses, flexible benefits, and 30 days holiday.
- Other info: Hybrid working model with a focus on career development and wellbeing initiatives.
- Why this job: Shape the future of banking with innovative solutions and make a real impact.
- Qualifications: 5+ years in banking, strong leadership skills, and experience in operational transformation.
The predicted salary is between 60000 - 80000 £ per year.
- Client Services Director – Gem (12-Month Fixed Term Contract)
- Working Pattern: Hybrid (at least two days per week)
- About This Opportunity
Join our Client Operations team within the Corporate & Institutional Banking Chief Operating Office to shape the future of cash management, payments onboarding and client servicing.
You will lead the Lloyds Bank Gem Onboarding and Servicing teams, support complex corporate and institutional clients, and oversee the Payment Referrals and Excess Management team.
This highly visible leadership role drives operational performance, develops future leaders, and delivers exceptional outcomes for clients and the business.
You will shape the operating model through data, automation and AI‑enabled solutions, improving client experience, colleague productivity and operational resilience.
- What You'll Be Doing
- Lead large, multi-disciplinary teams across onboarding, servicing and payment management activities.
- Set and deliver strategic priorities that improve client experience, operational performance and business outcomes.
- Drive transformation, automation and AI‑enabled initiatives that improve efficiency, scalability and service quality.
- Develop high‑performing leadership teams through coaching, succession planning and talent development.
- Use data and insights to drive informed decision‑making and continuous improvement.
- Strengthen risk and control environments across onboarding, servicing and payments activities.
- Build strong partnerships across Coverage, Product, Sales, Risk, Operations and Technology teams.
- Support key client relationships and represent Client Operations with senior business stakeholders where appropriate.
What We're Looking For
- Strong knowledge of cash management, payments and transaction banking products and services, supported by 5+ years of experience in these areas or a related corporate banking environment.
- Significant experience leading large, multi‑skilled teams within banking or financial services.
- A track record of delivering strong client, colleague and business outcomes through effective leadership, performance management, talent development and influencing across complex organisations.
- Experience leading operational transformation, business change or continuous improvement programmes at scale.
- Strong risk and control awareness within a regulated environment.
- Ability to use data, analytics, automation and emerging technologies to improve performance, client outcomes and operational efficiency.
- Knowledge of Lloyds Bank Gem products and services is a plus.
- Understanding of connectivity solutions, including SWIFT, APIs, BACSTEL‑IP or host‑to‑host channels.
- We recognise that skills can be developed in many ways; if you have relevant, transferable experience, we encourage you to apply.
Benefits
- Generous pension contribution of up to 15%
- Annual performance‑related bonus
- Share schemes, including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days' holiday, plus bank holidays
- Range of wellbeing initiatives and generous parental leave policies
- Inclusive Workforce and EEO Statement
We are committed to being the leading UK business for diversity, equity and inclusion.
We offer reasonable workplace adjustments for colleagues with disabilities and are a Disability Confident Leader, guaranteeing interviews for candidates who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers.
Our inclusive culture reflects the diversity of our customers and communities.
#J-18808-Ljbffr
Client Services Director – Gem (12-Month Fixed Term Contract) employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a dynamic work environment in Cardiff that fosters professional growth and collaboration. With a competitive salary package, generous benefits including a robust pension scheme and flexible working options, employees are empowered to thrive both personally and professionally. The company prioritises inclusivity and well-being, ensuring that all team members can achieve their full potential while making a meaningful impact in the SME banking sector.
