Design Researcher - 6 Months FTC in City of London

End Date Monday 05 October 2026

Salary Range £72,702 - £80,780

We support flexible working – click here for more information on flexible working options

Flexible Working Options Hybrid Working, Job Share

Job Description Summary . Job Description

Job Title and Location

JOB TITLE: Design Researcher - 12 Month FTC

SALARY: London salary £72,702 - £80,780 and Manchester salary £61,344 - £68,160

LOCATION: London or Manchester

HOURS: Full-time

Working Pattern

Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

What you’ll be doing

Here at Lloyds Banking Group, we value Design Research. We’re a large, experienced team of 40+ researchers. We shape product and service development. Everyone has different strengths and passions... maybe you’re an expert in accessibility, skilled in quantitative research, or have a solid background in user experience (UX). We'll encourage you to test and learn new ways of doing research and foster a culture of mentoring, collaborating, and learning from other researchers. Working in a multi‑disciplinary design, product, and engineering team, you’ll develop and lead the research strategy for a key area of our business. You’ll also be supported by our wider Design Research and Analytics community. You’ll be responsible for managing the research plan and roadmap for your service or product area. You’ll deliver research to solve customer problems, unlock new opportunities, and guide what is created. You’ll enjoy working on varied research across the product development lifecycle, from generative to evaluative research

Why join us?

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.

What we’re looking for?

Experience working closely with design and product teams to identify and prioritise the right research questions.

Able to create research roadmaps and plans to keep the team on track, helping set both short‑term objectives and strategic direction.

Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing and depth interviews.

Synthesise insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities.

Able to communicate and influence wider business stakeholders with clarity and conciseness, including confidently presenting research findings, recommendations and strategic implications to senior and executive‑level audiences.

Experience combining qualitative and quantitative methods.

Ethnographic experience (such as contextual enquiry or diary studies).

Experience triangulating research and data from different sources to tell compelling customer stories.

Experience working collaboratively with Service Design and other disciplines to develop a joined‑up understanding of customer and colleague experiences across end‑to‑end journeys.

Able to operate effectively in environments where research practices are still developing, building trust in insights and increasing the adoption of evidence‑led approaches.

Passionate about championing and evangelising the value of Design Research, helping to embed evidence‑led decision making and customer‑centred thinking across teams and the wider organisation.

Experience with accessibility research and/or vulnerable customers.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns.

And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

Benefits

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.

We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We’re focused on creating a values‑led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve.

With 320 years under our belt, we’re used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you’ll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.

Should you wish to contact us for any reason, please email us at: careers@lloydsbanking.com

For more Flexible Working Options please use the free text search, e.g. job sharing, variable hours, to identify relevant matches.