At a Glance
- Tasks: Provide face-to-face banking support and assist customers with everyday tasks.
- Company: Join Lloyds Banking Group, a leader in customer service and support.
- Benefits: Enjoy a generous pension, performance bonuses, private medical benefits, and 22 days' holiday.
- Other info: Flexible working options available and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: 12 months of customer service experience and a genuine care for people.
The predicted salary is between 12000 - 16000 £ per year.
A part‑time customer support role working 24 hours per week from one of our Lloyds and Halifax branches in Cirencester. Flexible working options are available.
Responsibilities
- Provide face‑to‑face banking support to customers, handling everyday tasks and assisting with important moments.
- Offer reassurance, guidance and practical support, including dealing with bereavement, fraud concerns, vulnerable customers and digital banking confidence.
- Promote and support our digital services, helping customers use online and mobile banking independently.
- Recognise opportunities to connect customers with appropriate products and services.
- Adapt to changing customer demand and discuss shift pattern changes in advance.
Qualifications and Experience
- Minimum of 12 months customer service experience.
- People‑person qualities: honesty, genuine care, empathy, integrity, calm under pressure and the ability to build relationships.
- Commitment to deliver promises, go above and beyond and collaborate closely with colleagues.
- No previous financial services experience required.
Benefits
- Generous pension contribution up to 15%.
- Annual performance‑related bonus.
- Private medical benefit with BUPA.
- Share schemes.
- 22 days’ holiday (pro‑rated for part‑time), bank holidays, wellbeing initiatives and parental leave policies.
Equal Opportunity
We are disability confident. If you need reasonable adjustments to the recruitment process, let us know.
Lloyds Banking Group - Customer Support - Cirencester employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a supportive work environment in Cirencester where employees can thrive both personally and professionally. With flexible working options, generous benefits including a substantial pension contribution and private medical care, as well as a strong commitment to employee wellbeing and development, we empower our team to deliver outstanding customer service while fostering meaningful connections with our community.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group - Customer Support - Cirencester
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values and services. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer support, think of examples from your past experiences where you've gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Be ready to adapt! The job description mentions changing customer demands, so be prepared to discuss how you handle unexpected situations. Flexibility is key, and we love candidates who can think on their feet.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join us at Lloyds Banking Group.
We think you need these skills to ace Lloyds Banking Group - Customer Support - Cirencester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service experience. We want to see how your skills align with the role, so don’t be shy about showcasing your people-person qualities!
Show Your Empathy:In your written application, emphasise your ability to connect with customers on a personal level. We value honesty and genuine care, so share examples of how you've supported others in challenging situations.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your passion for helping customers shines through without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lloyds Bank plc
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills. Think about your past experiences and how they relate to the role. Be ready to share specific examples of how you've handled difficult situations or provided exceptional support.
✨Show Your People Skills
This role is all about connecting with customers, so be prepared to demonstrate your empathy and genuine care. Practice answering questions in a way that highlights your ability to build relationships and reassure customers, especially in sensitive situations.
✨Get Familiar with Digital Banking
Since promoting digital services is part of the job, make sure you understand the basics of online and mobile banking. Familiarise yourself with common issues customers face and think about how you would guide them through using these services confidently.
✨Be Flexible and Open-Minded
The job requires adapting to changing demands, so show that you're flexible. Think about times when you've had to adjust your approach or shift your priorities. Being open to discussing shift patterns will also demonstrate your willingness to collaborate with the team.
