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- Tasks: Provide top-notch IT support and help colleagues with tech issues at our Tech Bar.
- Company: Join Lloyds Banking Group, a leader in financial services with a focus on innovation.
- Benefits: Enjoy a competitive salary, generous pension, flexible working, and 24 days holiday.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be part of a dynamic team making technology accessible for 100k colleagues.
- Qualifications: Experience in technical support, strong problem-solving skills, and effective communication.
The predicted salary is between 33203 - 34950 £ per year.
End Date: Thursday 21 May 2026
Salary Range: £33,203 - £34,950
Flexible Working Options: Job Share
This is a full-time role in Chester.
Location: Cawley House, Chester - with flexibility to support other close locations as the need arises.
Hours: Full-time - 35 hours a week covering the business from 08:00 to 17:00, Monday to Friday.
Working Pattern: 5 days a week on-site. The role is primarily based in Cawley House with flexibility for other close locations as the need arises.
About this Opportunity: We're looking for someone with an enterprise-scale technical support background to work at the Lloyds Banking Group Tech Bar and provide outstanding IT support. We support approximately 100k colleagues across the group, helping colleagues with the tools and technology they need to enable them to do their best work, wherever and however they choose to work. The Tech Bar is a community hub where colleagues come to seek tech advice, receive support on their problematic devices and learn about LBG's latest offerings. Our mission is to make technology accessible and inclusive to all. As a technical support guide you'll work as part of a team where your diagnostic skills and communication (both verbal and written) with the customers and technical teams will be crucial to deliver an outstanding support experience.
What you’ll need:
- Excellent problem-solving skills & attention to detail
- Effective communication skills, both verbal and written
- Ability to establish relationships with your colleagues, platform teams, and partners at all levels across the business
- Must be able to work alone and unsupervised, using initiative when necessary
- A continuous improvement mentality to spot and call out areas to improve our customer journey and experience
- Must be well-presented
The type of technical skills you'll need to have for the role will be:
- Experience of working on an enterprise-scale Technical Support desk
- 2 - 3 years Microsoft Windows technical support experience
- Experience in handling Incidents
- Strong knowledge of Windows 11 OS
- In-depth troubleshooting knowledge of Office 365 Suite
- Competent in using and supporting Microsoft Teams
- Support of mobile technologies and BYOD using the O365 suite
- Experience in fixing remote connection issues and providing training to the business on how to use remote technologies
- Familiar with building, configuring, and fixing desktops and laptops
- Solving Network issues
- Technically mentor junior members of the team to deliver elite IT support and an excellent colleague experience
And any experience of these would be really useful:
- Previous experience on a Tech Bar/Walk-up Support service
- Active Directory and Exchange administration knowledge
- Understanding of Azure and Intune
- Experience using ServiceNow
- Any previous support experience with Macs and JAMF would be highly beneficial
- Previous use of ServiceNow for incident management
About working for us: Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 24 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Apply today and find out more.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Modern Workplace Tech Bar Support - Chester employer: Lloyds Bank plc
Contact Detail:
Lloyds Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Modern Workplace Tech Bar Support - Chester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Lloyds Banking Group. Understanding their values and mission will help you connect better during the conversation.
✨Tip Number 2
Practice your tech skills! Brush up on your knowledge of Windows 11 and Office 365. Being able to demonstrate your troubleshooting skills in real-time can really impress the interviewers.
✨Tip Number 3
Show off your communication skills! Since this role involves helping colleagues, be ready to share examples of how you've effectively communicated technical information in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Lloyds Banking Group.
We think you need these skills to ace Modern Workplace Tech Bar Support - Chester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Modern Workplace Tech Bar Support role. Highlight your relevant experience in enterprise-scale technical support and any specific skills that match the job description, like troubleshooting Windows 11 or Office 365.
Show Off Your Communication Skills: Since effective communication is key in this role, use clear and concise language in your application. Don’t just list your skills; explain how you've used them in past roles to solve problems and support colleagues.
Be Yourself: We want to see the real you! Let your personality shine through in your application. Share examples of how you've contributed to a positive team environment or helped others with tech challenges.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets seen by the right people. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at Lloyds Bank plc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Office 365, and remote connection troubleshooting. Be ready to discuss specific scenarios where you've solved tech issues in the past, as this will show your hands-on experience.
✨Communicate Clearly
Since effective communication is key in this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would help a colleague with a tech issue, so think about how you'd break it down step by step.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in previous roles. Think about times when you had to work independently or use your initiative, as these experiences will highlight your ability to thrive in a fast-paced environment.
✨Emphasise Teamwork and Mentoring
This role involves working closely with others and mentoring junior team members. Be ready to share your experiences of collaborating with colleagues and how you've helped others grow their skills in tech support.