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- Tasks: Support customers in branches and transition to remote assistance via phone and online channels.
- Company: Join Lloyds Banking Group, a leader in customer service and support.
- Benefits: Enjoy a competitive salary, generous pension, and flexible working options.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Customer service experience is essential; no financial services background needed.
The predicted salary is between 26200 - 26950 ÂŁ per year.
A full time branch based opportunity working 35 hours per week until early 2027. After this period, the role will be extended to a remote role, assisting our customers over the telephone working from home.
Salary: ÂŁ26,200 increasing to ÂŁ26,950 after 6 months
Location: Lloyds, 8 Foregate Street, Chester
Job Type: Fixed term contract, working in branch until early 2027 transferring to a permanent home working role assisting our customers over the telephone.
Hours: Branch hours until early 2027: 35 hours per week, Monday- Saturday. Home working role from early 2027 with a 5-Day Week pattern: Start times between 8am and 10am and end times between 6pm and 8pm. Maximum of 5 out of 7 days (based on a Monday-Sunday week) and maximum of 37.5% weekend days (3 weekend days over a 4 week period).
What youâll be doing:
- Youâll start in one of our branches, supporting customers sideâbyâside. Youâll then transition to working from home, handling inbound calls and helping customers through a range of channels including social media, webâchat and remote video appointments.
- Youâll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently.
- Youâll also recognise opportunities to connect customers with the right products and services.
- From day one we'll teach you all about our products, processes and systems and you'll learn how to respond to queries quickly and become better every day.
What weâre looking for:
- A minimum of 12 monthâs customer service experience (There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive training programme).
- This position is primarily a home working role, following completion of the branch period and necessary checks. As such, we're looking for people who have a suitable home working environment including a private area to take inbound calls and a stable/secure Wi-Fi connection.
- Successful colleagues will be advocates of Lloyds Banking Group's products and services and will become subject matter experts for our banking app and products by demonstrating excellent knowledge of our products and services.
- Crucially, you're a people person - working with your team to provide an essential service to millions of customers.
- The commitment to deliver on your promises and going above and beyond for your customer.
This is a place for you:
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and weâre committed to creating an environment in which everyone can thrive, learn and develop. Weâre disability confident. So, if youâd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 daysâ holiday (increases over time), with bank holidays on top â pro rated for part time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
- Weâll also provide you with a full uniform
We know that great talent comes from many backgrounds. Whilst this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
Like what you hear? Join us! Apply today and find out more.
Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.
Lloyds Banking Group: Customer Support - Chester employer: Lloyds Bank plc
Contact Detail:
Lloyds Bank plc Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Lloyds Banking Group: Customer Support - Chester
â¨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values, products, and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
â¨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of scenarios where youâve gone above and beyond for someone. Be ready to share these stories during your interview to demonstrate your people skills.
â¨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you internally, which can give you a leg up in the application process.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen. Plus, it shows youâre serious about the opportunity. So, hit that apply button and letâs get you started on this journey!
We think you need these skills to ace Lloyds Banking Group: Customer Support - Chester
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. We want to see how your skills align with what we're looking for, so donât be shy about showcasing your strengths!
Show Your People Skills: Since this role is all about helping customers, let your personality shine through! Share examples of how you've gone above and beyond for customers in the past. We love a good story!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. Remember, weâre looking for genuine communication!
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way to ensure your application gets to us directly. Plus, youâll find all the info you need about the role right there!
How to prepare for a job interview at Lloyds Bank plc
â¨Know Your Customer Support Basics
Before the interview, brush up on your customer service skills. Think about your past experiences and how they relate to helping customers through tough situations, like fraud concerns or bereavements. Be ready to share specific examples that highlight your ability to empathise and provide practical support.
â¨Familiarise Yourself with Lloyds Products
Take some time to research Lloyds Banking Group's products and services. Understanding their banking app and digital services will not only impress your interviewers but also show that you're genuinely interested in the role. Prepare to discuss how you can help customers navigate these services.
â¨Prepare for Remote Work Questions
Since this role transitions to home working, be ready to discuss your home working environment. Highlight your stable Wi-Fi connection and a quiet space for taking calls. This shows you're prepared for the shift and can maintain professionalism while working from home.
â¨Show Your People Skills
As a people person, it's crucial to demonstrate your ability to work well in a team and connect with customers. Think of examples where you've gone above and beyond for someone, whether it was a colleague or a customer. This will showcase your commitment to delivering excellent service.