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- Tasks: Support customers with their banking needs and navigate our app.
- Company: Join Lloyds Banking Group, a leader in financial services.
- Benefits: Enjoy hybrid working, competitive salary, and generous perks.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Passion for helping others and commitment to excellent service.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 25000 - 25750 £ per year.
Customer Support Everyday Banking locations: Chester
Time type: Full time
Posted on: Posted Today
Time left to apply: End Date: January 30, 2026 (20 days left to apply)
Job requisition id: 149529
End Date: Thursday 29 January 2026
Salary Range: £25,000 - £25,000
Flexible Working Options: Hybrid Working
Job Description Summary: Join our fantastic Customer Service team…
Job Description:
Location: Chester
Working Pattern: Full-time
Start Date: 09/03/2026
Salary: £25,000 increasing to £25,750 after 6 months in role. We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £30,750 for our highest skill level.
Shift Pattern: 5 Day Week Day: Start times between 8am and 10am and end times between 4pm and 6pm. Maximum of 5 out of 7 days (over a Mon-Sun weekly period). Weekend working is Maximum 37.5% (3 weekend days over 4-week period).
Do your best work. Live your best life – and help others do the same. Life moves fast, and our customer support roles do too. That’s why we offer flexible working patterns crafted to help you balance your career with what matters most.
As a Customer Support Advisor, you’ll be the friendly voice our customers rely on. Helping support customers navigate our banking app and help with complex needs you’ll make banking easier. Support from a great team and access to the tools and training required for success are available.
Grow Your Career with Our Skill Progression Framework: Our Skill Progression Framework is designed to help colleagues advance by mastering new skills and dealing with different types of customer queries. Whether you’re starting out or looking to enhance your expertise, our structured pathway offers clear steps for growth. Begin with a solid foundation in Everyday Banking and work your way up to dealing with more complex customer needs. As you develop your skills, you will have the opportunity to progress your career and reward.
What we need from you:
- A passion for helping people – You’ll listen, understand, and find solutions.
- A strong emphasis on great service – You’ll always strive to provide outstanding support to customers.
We put you first, so you can put our customers first. Join us, and you’ll have access to benefits that support your wellbeing, finances, and future:
- Hybrid role with homeworking from completion of training and vital checks
- A generous pension contribution of up to 15%
- Annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Discounted shopping and lifestyle benefits
- 22 days’ holiday (increases over time) plus bank holidays
- Wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
About our Chester Cawley House site: With a track record of developing, supporting and progressing colleagues in their careers, our sites enjoy the following facilities:
- Free on-site car parking and electric charging points
- An extensive canteen with a Costa coffee area
- A range of vending machines and free hot and cold drinks
- Rest areas with TVs etc.
- Prayer & Quiet reflection rooms
- A kitchenette on each floor equipped with fridges & microwaves
- On-site shower & changing facilities
- On-site Gym that you can become a member of (and football pitches to hire)
- Access to green spaces to get those steps in
Be part of something bigger: At Lloyds Banking Group, we’re building a diverse, inclusive, and forward-thinking organisation where you can be yourself. We have a range of colleague networks free to all colleagues, each of them offers opportunities and events, including mentoring, career development, networking, access to role models. Joining a network can also help increase understanding of the personal challenges facing some colleagues and how best we can all support each other. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture, and we were one of the first major organisations to set goals on diversity in senior roles, build a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. In case you require any reasonable adjustments, kindly let us know, and we can work together to address your needs.
Please note: Our vacancies often attract a high volume of interest and may close earlier than expected. We recommend submitting your application as soon as possible to avoid disappointment.
At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.
We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
With 320 years under our belt, we’re used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you’ll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
Customer Support Everyday Banking in Chester employer: Lloyds Bank plc
Contact Detail:
Lloyds Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Everyday Banking in Chester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds Banking Group. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your passion for helping people and providing great service, as these are key traits they’re looking for.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past where you've gone above and beyond for customers. This will help you stand out and show that you have what it takes to excel in the Customer Support role.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions prepared. This shows your interest in the role and gives you a chance to find out more about the team and the company culture.
We think you need these skills to ace Customer Support Everyday Banking in Chester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping people shine through. We want to see how you can connect with customers and provide outstanding support.
Tailor Your Application: Make sure to customise your application to highlight relevant experiences that align with the role. We love seeing how your skills match what we need in our Customer Support team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your key points stand out without unnecessary fluff.
Apply Early: Don’t wait until the last minute! We recommend applying as soon as possible to avoid disappointment, as our vacancies can close earlier than expected. Head over to our website to get started!
How to prepare for a job interview at Lloyds Bank plc
✨Know Your Stuff
Before the interview, make sure you understand the basics of everyday banking and the specific services offered. Familiarise yourself with common customer queries and how to resolve them. This will show your passion for helping people and your commitment to providing great service.
✨Showcase Your People Skills
During the interview, highlight your experience in customer service. Share examples of how you've listened to customers, understood their needs, and found solutions. This is crucial for a role where you'll be the friendly voice our customers rely on.
✨Ask Thoughtful Questions
Prepare some questions about the company culture, training opportunities, and the skill progression framework. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
✨Be Yourself
At StudySmarter, we value authenticity. Don’t be afraid to let your personality shine through during the interview. Being genuine can help you connect better with the interviewers and demonstrate that you would fit well within the team.