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- Tasks: Provide face-to-face support to customers and help them navigate important banking moments.
- Company: Join Lloyds Banking Group, a supportive and flexible workplace.
- Benefits: Competitive salary, flexible working hours, and opportunities for career progression.
- Other info: Potential to progress into various roles within the Group.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: 12 months of customer service experience and a genuine passion for helping others.
The predicted salary is between 26200 - 26200 £ per year.
End Date: Friday 08 May 2026
Salary Range: £26,200 - £26,200
We support flexible working - click here for more information on flexible working options.
Flexible Working Options: Flexibility in when hours are worked.
A part-time branch-based opportunity working 27.5 hours per week.
Location(s): Chelmsford, working across our Lloyds and Halifax branches within a reasonable distance.
Hours: 27.5 hours a week, including Saturdays.
Working Pattern: Full-time.
Salary: £20,586, increasing to £21,175 after 6 months.
What you'll be doing:
- Providing face-to-face support to customers.
- Handling everyday banking tasks while helping people through important moments.
- Offering reassurance, guidance, and practical support.
- Supporting customers through bereavement, resolving fraud concerns, helping vulnerable customers, or building confidence with digital banking.
- Adapting to different customer needs and promoting our digital services.
- Helping customers use online and mobile banking independently.
- Recognising opportunities to connect customers with the right products and services.
What we're looking for:
- A minimum of 12 months customer service experience.
- A people person - honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put customers first.
Lloyds Banking Group Customer Support - Chelmsford | Chelmsford, UK employer: Lloyds Bank plc
Contact Detail:
Lloyds Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lloyds Banking Group Customer Support - Chelmsford | Chelmsford, UK
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer support, think of scenarios where you’ve helped someone in a tough spot. Be ready to share these stories during your interview to demonstrate your empathy and adaptability.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you for the position. Plus, it shows initiative and a genuine interest in the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else. Don’t miss out!
We think you need these skills to ace Lloyds Banking Group Customer Support - Chelmsford | Chelmsford, UK
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support role at Lloyds. Highlight your customer service experience and any relevant skills that show you can handle different customer needs with empathy and adaptability.
Showcase Your People Skills: Since this role is all about helping people, let your personality shine through! Use examples in your application that demonstrate how you've built relationships and provided support in previous roles. We want to see that you're a genuine people person.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Avoid jargon and make sure your passion for helping customers comes across clearly. We appreciate clarity and honesty in applications!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we see your application and can get back to you quickly. Plus, it shows you’re keen on joining us at StudySmarter!
How to prepare for a job interview at Lloyds Bank plc
✨Know the Role Inside Out
Before your interview, make sure you understand what the Customer Support role at Lloyds Banking Group entails. Familiarise yourself with the key responsibilities, like providing face-to-face support and helping customers with digital banking. This will show that you're genuinely interested and prepared.
✨Showcase Your People Skills
Since this role is all about helping people, be ready to share examples of how you've successfully interacted with customers in the past. Think of specific situations where you demonstrated empathy, adaptability, or problem-solving skills. This will highlight your suitability for the position.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific customer situations, like supporting someone through a bereavement or resolving a fraud concern. Practise your responses to these scenarios, focusing on your calmness under pressure and your ability to provide reassurance and guidance.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for progression, or how the team supports each other. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.