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- Tasks: Lead customer connections for digital wallets and drive innovative payment solutions.
- Company: Join Lloyds Banking Group, a leader in financial services with a focus on inclusivity.
- Benefits: Enjoy a competitive salary, generous pension, 30 days holiday, and flexible working options.
- Other info: Be part of a diverse team committed to shaping the future of finance.
- Why this job: Make a real impact in the evolving world of digital payments while growing your career.
- Qualifications: Strong analytical skills and experience in product management or regulatory engagement.
The predicted salary is between 76000 - 89000 £ per year.
Locations: Flexible: Bristol, Edinburgh, Birmingham, Leeds
Time type: Full time
Posted on: Posted Today
End Date: January 31, 2026 (7 days left to apply)
Job Requisition ID: 148500
Salary Range: £76,194 - £89,640
Flexible Working Options: Job Share
About this opportunity!
The Senior Manager Customer Connections is a key leadership role that works in partnership with the Head of Payment Strategic Deliver to deliver the commercial results of the organisation driven by our products and balances; ensuring good customer outcomes for the customers who experience our products; oversee risk decisions related to regulatory compliance; the delivery of customer led experiences, products and solutions in partnership with the platform and product owners.
The Payments product team are responsible for the product, proposition, and commercial management of payments for our PCA accounts, across the core brands for the Group - Lloyds, Bank of Scotland, and Halifax - ensuring that our products and services meet the changing needs of our customers. We sit at the heart of the Consumer Relationships identifying growth opportunities and outlining initiatives to drive customer experience and commercial profitability.
The role will work closely with a range of business partners – Labs & Platforms, Finance, Risk, external partners and other business teams – and will be responsible for building and maintaining a strong network of stakeholders in order to influence the strategic agenda. The successful individual will need to work collaboratively with multiple stakeholders across different business areas, seniority and locations and break down silos to deliver at pace.
What you’ll be doing!
- Achieve commercial revenue and product budget targets. Meet customer volume targets focusing on delivering value to our customers.
- Collaborate with the Head of Customer Solutions to develop and deliver commercial objectives. This includes setting bold Profit and Loss (P&L) goals, managing performance, and leading strategic changes.
- Take ownership of risk decisions, demonstrating deep regulatory knowledge to ensure that our products align with regulations like the Consumer Duty.
- Accountable for maintaining a robust system of risk management and internal controls. Identify, assess, monitor, and mitigate risks in alignment with the Group's risk appetite, policies, and legal obligations.
- Prioritise mobile first solutions that focus on mobile accessibility, personalisation, and value addition.
- Demonstrate a clear understanding of customer behaviour, market dynamics, regulatory changes, and competitor trends within the product market.
- Drive product changes to achieve organisational commercial goals.
- Work closely with the Customer Value Proposition team to create product solutions that address both commercial and customer priorities.
What you’ll need
You’ll be great at complex problem solving and be highly analytical, you’ll have a track record of delivering a breadth of results and you’ll be excited about this opportunity to be a leader in our fast paced, high-energy, high-performing team in the complex, competitive and quickly evolving retail payment sector.
You’ll have the opportunity to work across a wide range of product and payment themes, using strategic thinking to shape ideas. You will have the ability to take concepts & projects through ideation to business case and mobilise into delivery, working closely with the relevant teams and linking updates into the wider Consumer Relationships products.
- Possess strong analytical and written skills.
- Have a regulatory engagement, product management, external affairs, or consultancy background.
- Be adept at dealing with ambiguity and working across a complex organisation and wide stakeholder group.
About working for us
Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Join our journey.
At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.
We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
With 320 years under our belt, we’re used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you’ll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
Senior Manager- Customer Connections - Digital Wallets in Bristol employer: Lloyds Bank plc
Contact Detail:
Lloyds Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager- Customer Connections - Digital Wallets in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. Ask them about their experiences and get the inside scoop on the company culture.
✨Tip Number 2
Prepare for the interview by researching the latest trends in digital wallets and customer connections. Show us you’re not just interested in the role, but also passionate about the industry!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let your enthusiasm show!
✨Tip Number 4
Apply through our website for a smoother process. It’s the best way to ensure your application gets noticed, and you’ll have access to all the latest updates about the role!
We think you need these skills to ace Senior Manager- Customer Connections - Digital Wallets in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Manager role. Highlight your experience in customer connections and digital wallets, and show us how you can drive commercial results.
Showcase Your Analytical Skills: We’re looking for someone who’s great at complex problem-solving. Use your application to demonstrate your analytical abilities and how you've used them to achieve results in previous roles.
Highlight Collaboration Experience: This role involves working with various stakeholders. Share examples of how you’ve successfully collaborated across teams to deliver projects or initiatives, as this is key to our success.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application. We can’t wait to hear from you!
How to prepare for a job interview at Lloyds Bank plc
✨Know Your Numbers
As a Senior Manager, you'll need to demonstrate your ability to achieve commercial revenue and product budget targets. Brush up on key metrics related to customer connections and digital wallets, and be ready to discuss how you've met or exceeded these in past roles.
✨Showcase Your Stakeholder Skills
This role requires collaboration with various business partners. Prepare examples of how you've successfully built and maintained relationships with stakeholders across different levels and departments. Highlight your ability to influence strategic agendas and break down silos.
✨Understand Regulatory Compliance
Given the importance of regulatory knowledge in this position, make sure you can discuss relevant regulations like the Consumer Duty. Be prepared to explain how you've navigated compliance issues in previous roles and how you ensure products align with legal obligations.
✨Emphasise Customer-Centric Solutions
The focus is on delivering value to customers through innovative product solutions. Think about how you've prioritised customer needs in your past work and be ready to share specific examples of how you've driven product changes that enhance customer experience.