At a Glance
- Tasks: Provide face-to-face support to customers and promote digital banking services.
- Company: Join Lloyds Banking Group, a caring and people-oriented financial institution.
- Benefits: Enjoy a competitive salary, generous pension, private medical benefits, and 22 days holiday.
- Other info: Great career development opportunities with potential for leadership roles.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: 12 months of customer service experience and a genuine passion for helping others.
The predicted salary is between 13100 - 13475 £ per year.
Part‑time branch‑based opportunity, 17.5 hours per week in Bridgend or Port Talbot branches.
Hours
- Part‑time schedule across two weeks:
- Week 1: Monday 09:00‑15:30 (6hrs), Thursday 09:00‑15:00 (6hrs), Friday 09:00‑15:00 (6hrs). (Total 18hrs)
- Week 2: Monday 09:00‑16:00 (6.5hrs), Friday 09:00‑15:30 (6hrs), Saturday 08:45‑13:15 (4.5hrs). (Total 17hrs)
Shift pattern may be adjusted for customer demand; changes will be discussed in advance.
Salary
£13,100 per year, increasing to £13,475 after six months.
What You’ll Be Doing
- Provide face‑to‑face support to customers in branch, handling everyday banking tasks and offering reassurance, guidance and practical support during important moments such as bereavement, fraud concerns, or vulnerable customer situations.
- Promote digital services and help customers use online and mobile banking.
- Recognise opportunities to connect customers with suitable products and services.
What We’re Looking For
- Minimum 12 months customer service experience.
- People‑oriented, honest, genuine, and caring about helping people with finances.
- Ability to build relationships quickly and deliver excellent customer experience.
- Empathy, integrity, care, and dedication to resolve queries and build confidence.
- Commitment to meet promises and exceed customer expectations.
- Team player, collaborating closely with colleagues to meet customer needs.
Career Development
All new colleagues spend at least 12 months in a customer‑service role, mastering new skills and earning accreditations through the Skill Progression Framework. This foundation supports transition into roles across the group, including support by phone, online, web chat, video or social media, and potential leadership roles in Digital, Operations, Fraud, or Financial Planning.
Benefits
- Generous pension contribution up to 15%
- Annual performance‑related bonus
- Private medical benefit with BUPA
- Share schemes
- Discounted shopping
- 22 days holiday (pro‑rated for part‑time), plus bank holidays
- Well‑being initiatives
- Generous parental leave policies
- Uniform supplied
Location
Bridgend and Port Talbot branches within reasonable distance of each other.
Lloyds Banking Group Customer Support - Bridgend employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a supportive work environment in Bridgend where employees can thrive both personally and professionally. With a strong focus on career development through the Skill Progression Framework, team members are encouraged to master their roles and explore diverse opportunities within the organisation. The generous benefits package, including a substantial pension contribution, private medical cover, and well-being initiatives, reflects our commitment to employee welfare and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group Customer Support - Bridgend
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values and services. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping people, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Lloyds Banking Group Customer Support - Bridgend
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service experience. We want to see how your skills align with the role, so don’t be shy about showcasing your people-oriented approach!
Show Your Empathy:In your written application, let us know about times when you've gone above and beyond for customers. We value empathy and integrity, so share those moments that demonstrate your caring nature.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Lloyds Bank plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, especially around customer support and handling sensitive situations. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare specific examples from your past experiences where you've gone above and beyond for customers. Highlight your empathy and ability to build relationships quickly, as these traits are crucial for success in this position.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical customer scenarios, such as dealing with a bereaved customer or someone facing fraud concerns. Practice your responses to these types of questions, focusing on how you would provide reassurance and practical support.
✨Demonstrate Team Spirit
This role requires collaboration with colleagues, so be prepared to discuss how you work well in a team. Share examples of how you’ve successfully collaborated in the past to meet customer needs, showing that you’re not just a lone wolf but a team player.
