At a Glance
- Tasks: Provide face-to-face support to customers and help them navigate important banking moments.
- Company: Join Lloyds Banking Group, a leader in customer service and support.
- Benefits: Enjoy a competitive salary, generous pension, private medical benefits, and flexible lifestyle perks.
- Other info: Opportunities for career growth and skill development within a diverse and inclusive workplace.
- Why this job: Make a real difference in people's lives while building your career in a supportive environment.
- Qualifications: 12 months of customer service experience and a genuine passion for helping others.
Location: Canterbury. Working across Lloyds and Halifax branches within a reasonable distance.
Hours: Part‑time, 28 hours a week including Saturdays.
Salary: £20,959 per month, increasing to £21,560 after 6 months.
Working Pattern: Part‑time.
End Date: Friday 12 June 2026.
What you’ll be doing: You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments – offering reassurance, guidance and practical support. This may include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services. You will receive on‑the‑job training; calmness under pressure, adaptability and empathy are key.
What we’re looking for:
- A minimum of 12 months customer service experience.
- A people person – honest, genuine, caring about helping people with their finances.
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers’ shoes, show empathy, act with care and integrity, and give customers confidence in the service you provide.
- A commitment to deliver on your promises and go above and beyond for your customer.
- A genuine teammate, collaborating closely with colleagues to meet customers’ needs.
Grow Your Career with Our Skill Progression Framework: At Lloyds Banking Group we ask all new colleagues to spend a minimum of 12 months in a customer‑service role, mastering new skills, dealing with more complex needs, and earning valuable accreditations through our Skill Progression Framework. Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in specialist areas including Digital, Operations, Fraud, Financial Planning, and leadership roles.
Benefits:
- A generous pension contribution of up to 15%.
- An annual performance‑related bonus.
- Private medical benefit with BUPA.
- Share schemes.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 22 days’ holiday (increases over time), plus bank holidays – pro‑rated for part‑time roles.
- A range of wellbeing initiatives and generous parental leave policies.
- Salaries are reviewed annually on 1 April.
- A full uniform will be provided.
Diversity, Equality & Inclusion: We aim to be the leading UK business for diversity, equity and inclusion, creating an environment where everyone can thrive. We are disability confident and welcome reasonable adjustments to the recruitment process.
Lloyds Banking Group Customer Support - Canterbury in Bridge employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and career growth. With a strong focus on diversity and inclusion, employees benefit from a comprehensive Skill Progression Framework, generous pension contributions, and a range of lifestyle-adaptive benefits, all while making a meaningful impact in the lives of customers in Canterbury.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group Customer Support - Canterbury in Bridge
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values, especially around customer support. This will help you connect with interviewers and show that you're genuinely interested in helping customers.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show your empathy! Prepare to discuss how you would handle sensitive situations, like supporting someone through bereavement or helping a vulnerable customer. This will demonstrate your ability to put yourself in their shoes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Lloyds Banking Group.
We think you need these skills to ace Lloyds Banking Group Customer Support - Canterbury in Bridge
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service experience. We want to see how your skills align with the role, so don’t be shy about showcasing your people skills and empathy!
Showcase Your Passion:Let us know why you’re excited about helping customers with their finances. We love candidates who genuinely care about making a difference, so share any relevant experiences that demonstrate your commitment to customer support.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and experiences that make you a great fit for this role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lloyds Bank plc
✨Know the Role Inside Out
Before your interview, make sure you understand what the Customer Support role at Lloyds Banking Group entails. Familiarise yourself with the key responsibilities, such as providing face-to-face support and helping customers through important moments. This will show that you're genuinely interested and prepared.
✨Showcase Your Empathy
Since this role requires a caring approach, think of examples from your past customer service experience where you demonstrated empathy and understanding. Be ready to share how you helped someone in a tough situation or resolved a complex issue, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle various customer situations. Practice responses to questions like how you would assist a vulnerable customer or deal with a fraud concern. This will help you articulate your thought process and problem-solving skills during the interview.
✨Emphasise Teamwork and Collaboration
Lloyds Banking Group values teamwork, so be prepared to discuss how you've worked effectively with colleagues in the past. Share specific instances where collaboration led to better customer outcomes, highlighting your commitment to going above and beyond for customers and your team.
