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For Companies At a Glance
- Tasks: Lead a team to enhance customer journeys and support SMEs through financial challenges.
- Company: A leading financial institution dedicated to improving financial wellbeing.
- Benefits: Competitive salary, hybrid working options, and opportunities for professional growth.
- Why this job: Make a real difference in the financial wellbeing of SMEs while developing your leadership skills.
- Qualifications: Proven experience in financial services and strong leadership abilities.
- Other info: Join a dynamic team in a supportive environment with great career prospects.
The predicted salary is between 48000 - 72000 £ per year.
A prominent financial institution is seeking a Senior Manager in Customer Journeys within their BCB Financial Wellbeing team. This role, based in Birmingham or other UK locations, involves managing a team focused on supporting SMEs through financial difficulties.
Key responsibilities include:
- Leading customer journey enhancements
- Collaborating with stakeholders
Candidates should have proven financial services experience and leadership skills. This position offers a competitive salary and hybrid working options.
Senior Manager, Customer Journeys & Financial Wellbeing in Birmingham employer: Lloyds Bank plc
Contact Detail:
Lloyds Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager, Customer Journeys & Financial Wellbeing in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially around customer journeys and financial wellbeing. Tailor your answers to show how your experience aligns with their mission and how you can lead a team effectively.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've successfully managed teams and improved customer experiences. This will demonstrate your capability to lead the BCB Financial Wellbeing team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Manager, Customer Journeys & Financial Wellbeing in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in financial services and leadership. We want to see how your background aligns with the role of Senior Manager in Customer Journeys, so don’t hold back on showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting SMEs through financial difficulties. We love seeing genuine enthusiasm, so let your personality come through while keeping it professional.
Showcase Your Team Management Skills: Since this role involves managing a team, be sure to highlight your leadership experience. We’re looking for examples of how you’ve successfully led teams in the past, especially in enhancing customer journeys or similar projects.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Lloyds Bank plc
✨Know Your Financial Services Inside Out
Make sure you brush up on your financial services knowledge, especially around customer journeys and financial wellbeing. Be prepared to discuss specific examples from your past experience that demonstrate your understanding of these areas.
✨Showcase Your Leadership Skills
As a Senior Manager, you'll need to highlight your leadership abilities. Think of instances where you've successfully led a team or project, and be ready to share how you motivated your team and achieved results.
✨Prepare for Stakeholder Collaboration Questions
Since the role involves collaborating with various stakeholders, prepare to discuss how you've effectively worked with different teams in the past. Have examples ready that showcase your communication skills and ability to build relationships.
✨Emphasise Customer-Centric Thinking
This position is all about enhancing customer journeys, so be ready to talk about how you've put customers at the heart of your decisions. Share any strategies you've implemented that improved customer satisfaction or engagement.
