Senior Manager - BCB & CIB Incident Management (12-Month FTC) in Birmingham

**End Date**: Tuesday 17 February 2026

**Salary Range**: £83,000 - £100,000

**Flexible Working Options**: Hybrid Working

**Location**: Birmingham / Bristol / Edinburgh

**Hours**: Full-time, some out‑of‑hours work and participation in an on‑call support rota will be required.

**Working Pattern**: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

This 12‑month fixed term contract offers a unique chance to expand your network across BCB, CIB and the wider Group, deepen your understanding of our services, and make a real difference in driving positive outcomes when it matters most to our customers.

**About This Opportunity**: BCB & CIB Incident Management sits within Supplier Management & Business Services’ Resilience team. We lead the response to the most critical incidents—those affecting significant numbers of customers, posing reputational risk, or impacting safety and security colleagues or customers. This is a high‑profile role where no two days are the same. You’ll need strong communication, relationship‑building and resilience skills as you coordinate and support live incidents at all levels, including providing out‑of‑hours incident response on a rota basis. Incidents can include an outage affecting one of our major channels such as CBO or GEM, a Cyber attack on one of our major clients or a Group-wide response such as a building evacuation or an issue with our ATMs.

**Key Responsibilities**:

• Lead a team that delivers activities across the following capabilities:
• Building and developing the BCB & CIB Incident Management team capability.
• Responding to Gold incidents, deputy chair for Silver incidents and chairing BCB & CIB Bronze and sub Bronze incidents.
• Continually improving the Incident Framework ensuring alignment to new products & applications.
• Creation of playbooks to ensure controlled and coordinated responses as well as maintaining service continuity during disruption.
• Performing post-incident and problem management (Root Cause) activities.
• Providing support to and delivering against wider BCB & CIB business objectives.
• Representing BCB & CIB at key governance and industry meetings.
• Ensure our incident response plans are robust and operational resilience is embedded within the Group’s incident response.
• Owning our incident communications, including keeping senior stakeholders and the regulators up to date on incidents.
• Supporting key clients with out of hours incident management support.

**What You’ll Need**:

• Strong leadership and collaboration skills, with a good understanding of Operational Resilience.
• A customer‑centric mindset, with experience shaping customer treatment strategies for major clients.
• Proven experience delivering complex pieces of work through others.
• A proactive and organised approach, able to prioritise effectively.
• The ability to grasp complex issues quickly and take decisive action.
• High resilience and the ability to manage multiple competing priorities under pressure.

**About Working For Us**: Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

**We also offer a wide-ranging benefits package, which includes**:

• A generous pension contribution of up to 15%.
• An annual performance-related bonus.
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days’ holiday, with bank holidays on top.
• A range of wellbeing initiatives and generous parental leave policies.

**Apply today and find out more.** At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.

**We keep your data safe.** So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

**We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.** With 320 years under our belt, we’re used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you’ll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.