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- Tasks: Lead a team in managing critical incidents and enhancing operational resilience.
- Company: A leading UK bank with a strong focus on customer service.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Play a key role in maintaining service continuity and making a real impact.
- Qualifications: Strong leadership and communication skills with a customer-focused mindset.
- Other info: Join a dynamic team in Birmingham with excellent career advancement potential.
The predicted salary is between 83000 - 100000 £ per year.
A leading UK bank seeks a Senior Manager for BCB & CIB Incident Management in Birmingham. This role involves leading a team in responding to critical incidents, enhancing operational resilience, and managing communication with stakeholders.
Candidates should possess strong leadership and communication skills, with a customer-focused approach. This position is crucial for maintaining service continuity during disruptions and will involve a hybrid work pattern.
The salary ranges from £83,000 to £100,000 annually.
Senior Incident Leader - BCB & CIB (12-Month FTC) in Birmingham employer: Lloyds Bank plc
Contact Detail:
Lloyds Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Incident Leader - BCB & CIB (12-Month FTC) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking sector, especially those who work in incident management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your leadership and communication skills. Think of examples from your past experiences where you successfully managed incidents or led a team through tough times. We want to see that customer-focused approach in action!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Incident Leader - BCB & CIB (12-Month FTC) in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Incident Leader role. Highlight your leadership experience and any relevant incident management expertise to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role, focusing on your customer-focused approach and how you can enhance operational resilience.
Showcase Your Communication Skills: Since this role involves managing communication with stakeholders, be sure to demonstrate your strong communication skills in your application. Use clear and concise language to convey your points effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Lloyds Bank plc
✨Know Your Incidents
Familiarise yourself with common incidents in the banking sector, especially those related to BCB and CIB. Be ready to discuss how you would lead a team through these situations, showcasing your problem-solving skills and operational resilience.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience, particularly in high-pressure environments. Think about times when you've successfully managed a team during a crisis and how you communicated effectively with stakeholders.
✨Customer-Focused Mindset
Demonstrate your customer-centric approach by discussing how you prioritise customer needs during incidents. Share specific instances where your actions led to improved service continuity and customer satisfaction.
✨Hybrid Work Adaptability
Since this role involves a hybrid work pattern, be prepared to discuss how you manage remote teams and maintain communication. Highlight any tools or strategies you use to ensure seamless collaboration, regardless of location.
