Risk & Governance Case Manager (Financial Crime) in Birmingham

If you think all banks are the same, you’re wrong. We’re a fast-changing business that’s shaping finance as a force for good. This is an opportunity to play a critical role in protecting our customers and the Group from financial crime, while influencing how decisions are made across the organisation. You’ll be part of a collaborative environment where you can apply your expertise, challenge the status quo, and help drive continuous improvement.

About this Opportunity

This is a key role within Financial Crime, sitting at the heart of our governance and control framework. As a Financial Crime Risk & Governance Manager, you’ll work within our Economic Crime Prevention function, and you’ll support consistent, high-quality decision-making across complex and high-risk financial crime cases. You’ll provide challenge, oversight and guidance to ensure decisions are well-evidenced, aligned to policy, and meet regulatory expectations. You’ll work closely with operational teams, senior leaders and business partners and specialist functions, helping to ensure decisions are robust, defensible and consistent across the function.

What You’ll Be Doing

• Review and approve high-risk customer and case decisions in line with delegated authority frameworks
• Assess whether case rationale is clear, evidence-based and regulator-ready
• Provide clear outcomes, including approvals, declines, or approvals with feedback
• Ensure decisions align with Financial Crime policies, risk appetite and regulatory standards
• Identify trends, gaps and improvement opportunities to strengthen decision quality
• Maintain accurate records to support audit and regulatory requirements
• Escalate risks, issues and concerns appropriately
• Apply a strong risk-based approach, focusing scrutiny on higher-risk cases
• Work closely with Team Managers, QA and technical teams to ensure consistency and alignment
• Provide SME guidance and support to operational colleagues

What You’ll Need

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

Essential:

• Approximately 4-6 years of experience in Financial Crime (e.g. AML, ODD/KYC, Transaction Monitoring or Investigations)
• Good understanding of regulatory expectations and financial crime risk frameworks
• Proven ability to make sound, risk-based decisions in complex scenarios
• Strong attention to detail, with the ability to assess written rationale and supporting evidence
• Excellent communication skills, particularly in delivering clear and constructive feedback
• Ability to work at pace whilst maintaining high quality and control standards

Desirable:

• Experience operating within governance or approval frameworks
• Experience coaching or influencing decision-making across teams
• Exposure to audit, QA or second-line oversight environments

About Working for Us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Flexible benefits you can adapt to your lifestyle
• 30 days’ holiday, plus bank holidays
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you’ll learn and thrive? Apply today and find out more!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.