At a Glance
- Tasks: Support customers with their banking needs and navigate our app.
- Company: Join Lloyds Banking Group, a diverse and inclusive organisation.
- Benefits: Enjoy flexible working, competitive salary, and generous perks.
- Other info: Access to wellness initiatives and a supportive team environment.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Passion for helping others and willingness to learn.
The predicted salary is between 26200 - 26950 £ per year.
We support flexible working - click here for more information on flexible working options.
Join our fantastic Customer Service team in Birmingham Colmore Row.
Working Pattern: Full-time
Start Dates: 06/04/2026, 20/04/2026 & 27/04/2026
Salary: £26,200 increasing to £26,950 after 6 months in role. We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £31,450 for our highest skill level.
Shift Pattern: 5 Day week; Start times between 8am and 10am and end times between 4pm and 6pm; Maximum of 5 out of 7 days (over a Mon-Sun weekly period); Weekend working is Maximum 37.5% (3 weekend days over 4-week period).
As a Customer Support Advisor, you will be the friendly voice our customers rely on. Helping customers navigate our banking app and assist with complex needs, you will make banking easier. Support from a great team and access to the tools and training required for success are available.
Grow Your Career with Our Skill Progression Framework: From day one, you will get a comprehensive six-week on-site training programme, plus ongoing support in growing your career. Our Skill Progression Framework is designed to help colleagues advance by mastering new skills and dealing with different types of customer queries. Begin with a solid foundation in Everyday Banking and work your way up to dealing with more complex customer needs.
What we need from you:
- A passion for helping people - You will listen, understand, and find solutions.
- A strong emphasis on great service - You will always strive to provide outstanding support to customers.
- A willingness to learn - No banking experience? No problem as full training will be provided over a six-week period.
Join us, and you will have access to benefits that support your wellbeing, finances, and future:
- Hybrid role with homeworking from completion of training and vital checks
- A generous pension contribution of up to 15%
- Annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Discounted shopping and lifestyle benefits
- 22 days' holiday (increases over time) plus bank holidays
- Wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
Our newly upgraded Colmore Row site facilities:
- Working cafe with roof terrace
- Fitness Space
- Active travel facilities & changing rooms
- Games area
- Equipped kitchenettes with fridge, microwaves, hot/cold taps
- Contemplation rooms
- Wellness rooms
- Good travel networks
- Rest areas
- Great collaboration spaces
- Events space
At Lloyds Banking Group, we are building a diverse, inclusive, and forward-thinking organisation where you can be yourself. We have a range of colleague networks free to all colleagues, each offering opportunities and events, including mentoring, career development, networking, and access to role models. Joining a network can also help increase understanding of the personal challenges facing some colleagues and how best we can all support each other.
We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We are disability confident. In case you require any reasonable adjustments, kindly let us know, and we can work together to address your needs.
Ready to make a difference? Apply now to explore this exciting opportunity. Please note: Our vacancies often attract a high volume of interest and may close earlier than expected. We recommend submitting your application as soon as possible to avoid disappointment.
At Lloyds Banking Group, we are driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses, and communities. With us, you will have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you will have many opportunities to learn, grow, and develop.
We keep your data safe. We will only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us, which is when we run our background checks. We will always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We are focused on creating a values-led culture and are committed to building a workforce that reflects the diversity of the customers and communities we serve. Together we are building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Customer Support Everyday Banking in Birmingham employer: Lloyds Bank plc
At Lloyds Banking Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in the heart of Birmingham. Our commitment to employee growth is evident through our comprehensive training programmes and skill progression framework, allowing you to advance your career while enjoying flexible working options and a range of generous benefits, including a robust pension scheme and private medical cover. Join us to be part of a diverse team that values your contributions and fosters a culture of belonging, where you can truly make a difference in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Everyday Banking in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lloyds Bank plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lloyds Bank plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Everyday Banking in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lloyds Bank plc:Your cover letter is your chance to shine! Tell us why you want to work at Lloyds Bank plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lloyds Bank plc!
How to prepare for a job interview at Lloyds Bank plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
