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- Tasks: Support customers with their banking needs and navigate our app.
- Company: Join Lloyds Banking Group, a diverse and inclusive organisation.
- Benefits: Enjoy flexible working, competitive salary, and generous perks.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Passion for helping others and willingness to learn.
- Other info: Access to wellness initiatives and a supportive team environment.
The predicted salary is between 26200 - 26950 £ per year.
We support flexible working - click here for more information on flexible working options.
Join our fantastic Customer Service team in Birmingham Colmore Row.
Working Pattern: Full-time
Start Dates: 06/04/2026, 20/04/2026 & 27/04/2026
Salary: £26,200 increasing to £26,950 after 6 months in role. We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £31,450 for our highest skill level.
Shift Pattern: 5 Day week; Start times between 8am and 10am and end times between 4pm and 6pm; Maximum of 5 out of 7 days (over a Mon-Sun weekly period); Weekend working is Maximum 37.5% (3 weekend days over 4-week period).
As a Customer Support Advisor, you will be the friendly voice our customers rely on. Helping customers navigate our banking app and assist with complex needs, you will make banking easier. Support from a great team and access to the tools and training required for success are available.
Grow Your Career with Our Skill Progression Framework: From day one, you will get a comprehensive six-week on-site training programme, plus ongoing support in growing your career. Our Skill Progression Framework is designed to help colleagues advance by mastering new skills and dealing with different types of customer queries. Begin with a solid foundation in Everyday Banking and work your way up to dealing with more complex customer needs.
What we need from you:
- A passion for helping people - You will listen, understand, and find solutions.
- A strong emphasis on great service - You will always strive to provide outstanding support to customers.
- A willingness to learn - No banking experience? No problem as full training will be provided over a six-week period.
Join us, and you will have access to benefits that support your wellbeing, finances, and future:
- Hybrid role with homeworking from completion of training and vital checks
- A generous pension contribution of up to 15%
- Annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Discounted shopping and lifestyle benefits
- 22 days' holiday (increases over time) plus bank holidays
- Wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
Our newly upgraded Colmore Row site facilities:
- Working cafe with roof terrace
- Fitness Space
- Active travel facilities & changing rooms
- Games area
- Equipped kitchenettes with fridge, microwaves, hot/cold taps
- Contemplation rooms
- Wellness rooms
- Good travel networks
- Rest areas
- Great collaboration spaces
- Events space
At Lloyds Banking Group, we are building a diverse, inclusive, and forward-thinking organisation where you can be yourself. We have a range of colleague networks free to all colleagues, each offering opportunities and events, including mentoring, career development, networking, and access to role models. Joining a network can also help increase understanding of the personal challenges facing some colleagues and how best we can all support each other.
We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We are disability confident. In case you require any reasonable adjustments, kindly let us know, and we can work together to address your needs.
Ready to make a difference? Apply now to explore this exciting opportunity. Please note: Our vacancies often attract a high volume of interest and may close earlier than expected. We recommend submitting your application as soon as possible to avoid disappointment.
At Lloyds Banking Group, we are driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses, and communities. With us, you will have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you will have many opportunities to learn, grow, and develop.
We keep your data safe. We will only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us, which is when we run our background checks. We will always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We are focused on creating a values-led culture and are committed to building a workforce that reflects the diversity of the customers and communities we serve. Together we are building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Customer Support Everyday Banking in Birmingham employer: Lloyds Bank plc
Contact Detail:
Lloyds Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Everyday Banking in Birmingham
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and their values. When you understand what they stand for, you can tailor your conversations during interviews to show how you align with their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer support scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle real-life situations in the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our fantastic team at Lloyds Banking Group.
We think you need these skills to ace Customer Support Everyday Banking in Birmingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping people shine through. We want to see that you genuinely care about providing outstanding support to customers, so share any relevant experiences that highlight this.
Tailor Your Application: Make sure to tailor your application to the role of Customer Support Everyday Banking. Use keywords from the job description and demonstrate how your skills align with what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role. Remember, clarity is key!
Apply Early: Don’t wait until the last minute to submit your application! Our vacancies can attract a lot of interest and may close earlier than expected. Apply through our website as soon as you can to avoid disappointment.
How to prepare for a job interview at Lloyds Bank plc
✨Know Your Stuff
Before the interview, make sure you understand the basics of everyday banking and the specific services offered. Familiarise yourself with common customer queries and how to address them. This will show your passion for helping people and your commitment to providing great service.
✨Showcase Your People Skills
During the interview, highlight your ability to listen and empathise with customers. Share examples from your past experiences where you've successfully resolved issues or provided support. This will demonstrate that you can be the friendly voice customers rely on.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the company culture. Inquire about the training programme and skill progression framework. This shows your willingness to learn and grow within the organisation, which is something they value highly.
✨Be Yourself
The company values diversity and inclusion, so don’t hesitate to let your personality shine through. Be authentic in your responses and share what makes you unique. This will help you connect with the interviewers and show that you would fit well into their team.
