At a Glance
- Tasks: Lead teams in cash management and client servicing, driving innovation and operational performance.
- Company: Join Lloyds Banking Group, a leader in diversity and inclusion.
- Benefits: Enjoy a competitive salary, generous pension, 30 days holiday, and flexible working options.
- Other info: A supportive environment with opportunities for growth and development.
- Why this job: Shape the future of banking with cutting-edge technology and make a real impact.
- Qualifications: 5+ years in banking, strong leadership skills, and experience in operational transformation.
The predicted salary is between 70000 - 90000 £ per year.
We support flexible working – click here for more information on flexible working options.
Flexible Working Options: Hybrid Working, Job Share.
About This Opportunity
This is an exciting opportunity to shape the future of cash management, payments onboarding and client servicing within Corporate & Institutional Banking (CIB). Joining our Client Operations team within the CIB Chief Operating Office, you'll lead our Lloyds Bank Gem Onboarding and Servicing teams, supporting complex corporate and institutional clients as they adopt and utilise our cash management and payment solutions. You'll also lead our Payment Referrals and Excess Management team, working closely with Credit and Risk colleagues to ensure activities are delivered safely and effectively.
This is a highly visible leadership role with responsibility for driving operational performance, developing future leaders and delivering exceptional outcomes for clients and the business. You'll play a key role in shaping the future operating model through data, automation and AI-enabled solutions, helping improve client experience, colleague productivity and operational resilience.
What You'll Be Doing
- Leading large, multi-disciplinary teams across onboarding, servicing and payment management activities.
- Setting and delivering strategic priorities that improve client experience, operational performance and business outcomes.
- Driving transformation, automation and AI-enabled initiatives that improve efficiency, scalability and service quality.
- Developing high-performing leadership teams through coaching, succession planning and talent development.
- Using data and insights to drive informed decision making and continuous improvement.
- Strengthening risk and control environments across onboarding, servicing and payments activities.
- Building strong partnerships across Coverage, Product, Sales, Risk, Operations and Technology teams.
- Supporting key client relationships and representing Client Operations with senior business stakeholders where appropriate.
What We're Looking For
- Strong knowledge of cash management, payments and transaction banking products and services, supported by experience typically gained over 5+ years within these areas or a related corporate banking environment.
- Significant experience leading large, multi-skilled teams within banking or financial services.
- A track record of delivering strong client, colleague and business outcomes through effective leadership, performance management, talent development and influencing across complex organisations.
- Experience leading operational transformation, business change or continuous improvement programmes at scale.
- Strong risk and control awareness within a regulated environment.
- Ability to use data, analytics, automation and emerging technologies to improve performance, client outcomes and operational efficiency.
And Any Experience Of These Would Be Great
- Knowledge of Lloyds Bank Gem products and services.
- Understanding of connectivity solutions, including SWIFT, APIs, BACSTEL-IP or host-to-host channels.
We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
This Is A Place For You
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes, including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days' holiday, plus bank holidays
- A range of wellbeing initiatives and generous parental leave policies
Ready to make an impact? Apply today.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Client Services Director – Gem (12-Month Fixed Term Contract) in Birmingham employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a dynamic work environment in Cardiff that fosters professional growth and collaboration. With a competitive salary package, generous benefits including a robust pension scheme and flexible working options, employees are empowered to thrive both personally and professionally. The company prioritises inclusivity and well-being, ensuring that all team members can achieve their full potential while making a meaningful impact in the SME banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Director – Gem (12-Month Fixed Term Contract) in Birmingham
✨Tap into Campus Networks
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✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
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Don’t shy away from reaching out directly to firms like Lloyds Bank plc. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Client Services Director – Gem (12-Month Fixed Term Contract) in Birmingham
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Lloyds Bank plc.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Lloyds Bank plc's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Lloyds Bank plc
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Lloyds Bank plc.
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Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Lloyds Bank plc will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Lloyds Bank plc employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
