At a Glance
- Tasks: Provide face-to-face support to customers and promote digital banking services.
- Company: Join Lloyds Banking Group, a leader in customer service and support.
- Benefits: Enjoy a competitive salary, generous pension, private medical benefits, and 22 days holiday.
- Other info: Flexible working hours with opportunities for career progression across the Group.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: 12 months of customer service experience and a genuine passion for helping others.
The predicted salary is between 26200 - 26200 £ per year.
End Date: Friday 03 July 2026
Salary Range: £26,200 - £26,200
We support flexible working – including part‑time 17.5 hours per week, inclusive of Saturdays.
Location: Bath – Working across our Lloyds and Halifax branches in Wells, Trowbridge and other reasonable distance locations.
Hours & Working Pattern: 17.5 hours a week, including Saturdays.
Salary: £13,100 increasing to £13,475 after 6 months.
What you’ll be doing:
- Providing face‑to‑face support to customers in branch.
- Handling everyday banking tasks while offering reassurance, guidance and practical support for important moments, such as bereavement, fraud concerns or vulnerable customers.
- Promoting and supporting digital services, helping customers use online and mobile banking independently.
- Recognising opportunities to connect customers with the right products and services.
- Adapting to different customer needs, remaining calm under pressure, adaptable and empathetic.
- Progressing into other roles across the Group, including phone, online, web chat, video or social media channels.
What we’re looking for:
- A minimum of 12 months customer service experience.
- A people person – honest, genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customer’s shoes, show empathy, act with care and integrity, taking time to resolve queries and giving customers confidence in the service you’re providing.
- The commitment to deliver on promises and go above and beyond for customers.
- A genuine teammate – collaborating closely with colleagues to ensure customers’ needs are met.
Career Development:
We offer a Skill Progression Framework, requiring a minimum of 12 months in a customer service role before progressing to specialist areas and leadership opportunities across the Group.
Benefits:
- Generous pension contribution up to 15%.
- Annual performance‑related bonus.
- Private medical benefit with BUPA.
- Share schemes.
- Discounted shopping.
- 22 days’ holiday (increases over time), with bank holidays on top – pro‑rated for part‑time roles.
- Wellbeing initiatives and generous parental leave policies.
- Annual pay review on 1 April.
EEO Statement:
We are disability confident and offer reasonable adjustments to support applicants. We are committed to the diversity, equity and inclusion of our workforce and the communities we serve.
Lloyds Banking Group - Customer Support - Bath employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a supportive and flexible work environment in the picturesque city of Bath. With a strong focus on employee growth through our Skill Progression Framework, generous benefits including a robust pension scheme and private medical cover, and a commitment to diversity and inclusion, we empower our team members to thrive both personally and professionally while making a meaningful impact in customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group - Customer Support - Bath
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Lloyds Bank plc and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Lloyds Bank plc and let us see your personality shine through!
We think you need these skills to ace Lloyds Banking Group - Customer Support - Bath
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Lloyds Bank plc.
Get Familiar with Our Brand:Before applying, take some time to learn about Lloyds Bank plc and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Lloyds Bank plc
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Lloyds Bank plc.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Lloyds Bank plc will surely appreciate.
