Bank of Scotland - Customer Support - Inverness

A part‑time branch‑based opportunity working 21 hours per week.

Location: Inverness City – Eastgate IV23NA

Working Hours: 21 hours per week, including Saturdays.

Salary: £15,720, increasing to £16,170 after 6 months.

What you’ll be doing:

You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments – offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services. We don’t expect you to know everything about banking – we’ll teach you. What matters is being calm under pressure, adaptable, and empathetic. As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.

What we’re looking for:

• A minimum of 12 months customer service experience.
• People skills – honesty, genuine caring for helping people with finances (no previous financial services experience required).
• The ability to quickly build relationships to give customers a fantastic experience.
• Passion to put yourself in the customers’ shoes, show empathy, act with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
• Commitment to deliver on your promises and go above and beyond for your customer.
• A genuine teammate – collaborating closely with colleagues to ensure your customers’ needs are met.

Grow Your Career with Our Skill Progression Framework:

At Lloyds Banking Group, we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.

Our ambition and commitment to diversity:

We’re disability confident and invite reasonable adjustments to be made to our recruitment processes. We also offer a wide‑ranging benefits package.

Benefits:

• Up to 15% pension contribution.
• Annual performance‑related bonus.
• Private medical benefit with BUPA.
• Share schemes.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 22 days’ holiday (increases over time), with bank holidays on top – pro‑rated for part‑time roles.
• Range of wellbeing initiatives and generous parental leave policies.
• Salaries are reviewed annually on 1 April as part of our annual pay review.
• Full uniform provided.

Equal Employment Opportunity:

We are an equal opportunity employer and welcome applications from all individuals. We openly encourage diversity and inclusion and are disability confident.

Application Note: Roles may close early; please apply promptly. We review information only after a formal invitation or offer.