Lloyds Bank plc is seeking a Customer Journey Manager to understand, measure, and orchestrate AI-enabled client journeys within Corporate & Institutional Banking. You will collaborate with Product, Experience Design and Engineering to deliver end-to-end enhancements across complex product areas.
You will also coach other CJMs, align stakeholders, and drive continuous improvement in a hybrid working model while embracing AI innovations shaping customer experiences by 2030.
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AI-Powered Customer Journey Lead employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a dynamic work environment in Cardiff that fosters professional growth and collaboration. With a competitive salary package, generous benefits including a robust pension scheme and flexible working options, employees are empowered to thrive both personally and professionally. The company prioritises inclusivity and well-being, ensuring that all team members can achieve their full potential while making a meaningful impact in the SME banking sector.
