At a Glance
- Tasks: Lead the complaints process and ensure fair, timely responses in Property Management.
- Company: Lloyds Bank plc, a reputable financial institution in Manchester.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team focused on service improvement and customer satisfaction.
- Why this job: Make a real difference by improving customer experiences and protecting our reputation.
- Qualifications: Experience in complaints management and strong communication skills.
The predicted salary is between 49500 - 60500 £ per year.
Lloyds Bank plc in Manchester is seeking a Complaints Manager to lead the end-to-end complaints process within Property Management.
This role requires ensuring timely, fair, and regulator‑compliant responses while protecting the organisation’s reputation.
You will own investigations, draft responses, manage escalations to senior leadership and the Housing Ombudsman, and collaborate with operational teams to drive service improvements.
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Senior Complaints Lead – Housing & Property (Hybrid) employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a dynamic work environment in Leeds, Bristol, or Edinburgh, where you can thrive as an Analyst in BCB Credit Risk Modelling. With a strong commitment to diversity, equity, and inclusion, the company provides generous benefits including a pension contribution of up to 15%, flexible working options, and ample opportunities for professional growth and development, making it a rewarding place to build your career while contributing to meaningful financial services.
