At a Glance
- Tasks: Lead the design of PEGA workflows and drive automation for customer journeys.
- Company: Join Lloyds Banking Group, a leader in financial services innovation.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on delivering impactful solutions.
- Why this job: Shape the future of customer experience with cutting-edge AI and automation.
- Qualifications: Experience in customer journey management and knowledge of PEGA systems.
The predicted salary is between 63000 - 77000 £ per year.
Lloyds Banking Group is seeking a Lead Customer Journey Manager to shape PEGA-driven workflow capabilities for CIB.
You will lead governance, drive automation, and collaborate with Product Owners, Engineering and Architecture to translate business needs into scalable solutions.
The role emphasizes AI exploration, change delivery leadership, and delivering measurable customer and colleague outcomes across a regulated financial services environment.
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Lead Customer Journey & PEGA Automation employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a dynamic work environment in Leeds, Bristol, or Edinburgh, where you can thrive as an Analyst in BCB Credit Risk Modelling. With a strong commitment to diversity, equity, and inclusion, the company provides generous benefits including a pension contribution of up to 15%, flexible working options, and ample opportunities for professional growth and development, making it a rewarding place to build your career while contributing to meaningful financial services.
