At a Glance
- Tasks: Lead design research to shape products and services that make a real impact.
- Company: Join Lloyds Banking Group, a leader in diversity and inclusion.
- Benefits: Enjoy a competitive salary, generous pension, and flexible working options.
- Other info: Opportunities for growth in a supportive and inclusive environment.
- Why this job: Be part of a dynamic team driving innovation in financial services.
- Qualifications: Experience in qualitative research and collaboration with design teams.
The predicted salary is between 61344 - 68160 £ per year.
Salary Range: £61,344 - £68,160.
We support flexible working – for more information on flexible working options.
Flexible Working Options: Hybrid Working, Job Share.
Location: Edinburgh
Hours: Full-time
Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.
What you’ll be doing:
- Develop and lead the research strategy for a key area of our business.
- Manage the research plan and roadmap for your service or product area.
- Deliver research to solve customer problems, unlock new opportunities, and guide what is created.
- Work on varied research across the product development lifecycle, from generative to evaluative research.
What we’re looking for:
- Experience working closely with design and product teams to identify and prioritise the right research questions.
- Able to create research roadmaps and plans to keep the team on track, helping set both short-term objectives and strategic direction.
- Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing and depth interviews.
- Synthesise insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities.
- Able to communicate and influence wider business stakeholders with clarity and conciseness, including confidently presenting research findings, recommendations and strategic implications to senior and executive-level audiences.
- Experience combining qualitative and quantitative methods.
- Ethnographic experience (such as contextual enquiry or diary studies).
- Experience triangulating research and data from different sources to tell compelling customer stories.
- Experience working collaboratively with Service Design and other disciplines to develop a joined-up understanding of customer and colleague experiences across end-to-end journeys.
- Able to operate effectively in environments where research practices are still developing, building trust in insights and increasing the adoption of evidence-led approaches.
- Passionate about championing and evangelising the value of Design Research, helping to embed evidence-led decision making and customer-centred thinking across teams and the wider organisation.
- Experience with accessibility research and/or vulnerable customers.
We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
Our Culture and Values:
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns.
As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
Benefits:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
About Lloyds Banking Group:
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve.
Design Researcher (12 Month FTC) employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a dynamic work environment in Leeds, Bristol, or Edinburgh, where you can thrive as an Analyst in BCB Credit Risk Modelling. With a strong commitment to diversity, equity, and inclusion, the company provides generous benefits including a pension contribution of up to 15%, flexible working options, and ample opportunities for professional growth and development, making it a rewarding place to build your career while contributing to meaningful financial services.
StudySmarter Expert Advice🤫
We think this is how you could land Design Researcher (12 Month FTC)
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Lloyds Bank plc for a Design Researcher (12 Month FTC), make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Lloyds Bank plc before they go live!
We think you need these skills to ace Design Researcher (12 Month FTC)
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Design Researcher (12 Month FTC) at Lloyds Bank plc, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Lloyds Bank plc does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Lloyds Bank plc. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Lloyds Bank plc.
How to prepare for a job interview at Lloyds Bank plc
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Lloyds Bank plc, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Lloyds Bank plc might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Lloyds Bank plc!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Lloyds Bank plc is looking for.
