Relationship Management Associate, Client Gateway Team 6 month FTC in Chatham

Lloyd’s is the world’s leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds, working together for a braver world. Our role is to inspire courage, so tomorrow’s progress isn’t limited by today’s risks. Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that’s more sustainable, resilient and inclusive, you’ll find a home at Lloyd’s – build a braver future with us.

The Role

The purpose of the role is to support the effective operation of the Client Gateway team by providing a high‐quality, client‐focused service to Investment Managers, Members’ Agents, Members/Capital Providers and their advisors. The role works closely with the Client Gateway Relationship Manager and wider Member Services teams to ensure that client needs are clearly understood, queries are resolved efficiently, and accurate information is consistently provided to the market.

Principal Accountabilities

• Relationship Management: Build and maintain collaborative relationships with Investment Managers, Members’ Agents, DCPs and advisors. Work closely with the Client Gateway Relationship Manager to understand client needs and deliver timely, accurate solutions.
• Query Management & Escalation: Ensure client queries are answered or directed to the appropriate teams within Member Services or other Lloyd’s functions. Monitor responses to ensure completion within SLA timeframes.
• Technical Understanding & Complex Case Handling: Develop thorough knowledge of queries and support resolution of complex cases including FAL rearrangements, member transactions and corporate restructuring.
• Market Education & Product Support: Support market education on Member Services’ products and assist with development of external publications.
• Team Collaboration & Insight Sharing: Work collaboratively across Member Services and share insights to support continuous improvement.
• Governance & Policy Compliance: Ensure adherence to Lloyd’s rules, including M&URs and Guidance Notes, and support best-practice operational processes.
• Service Standards & Performance Monitoring: Maintain accurate MI, ensure queries meet KPIs, and highlight service risks or failures.
• Communications Support: Support production and distribution of communications to Member Services stakeholders and maintain Lloyds.com content.
• Reporting & Insight Development: Produce reports on client information, including strategic developments and future plans impacting Member Services.

Skills

• Strong ability to prioritise and manage multiple responsibilities in a fast‐paced environment.
• Excellent attention to detail, ensuring accuracy and consistency in all outputs.
• Clear and confident communicator, both verbally and in writing, with the ability to present information effectively to a range of audiences.
• Highly organised, able to plan, structure and deliver work efficiently.
• Capable of providing pragmatic, risk‐based solutions that balance the needs of diverse stakeholders.
• Proficient IT skills, including SharePoint and Microsoft Office applications (Word, Excel, PowerPoint and Outlook).

Diversity and inclusion are a focus for us – Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments, we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development.

We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility. Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc). These include financial support for training, education & development, a benefit allowance (to spend on our flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes.

By choosing Lloyd's, you’ll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems.

Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in and in which everyone is treated with dignity and respect. We will invest in attracting the best talent to Lloyd’s, making sure recruitment is targeted at bringing in the skills we need to evolve. We will develop a talent pipeline that provides us with the key capabilities we will need for the future. To also create a culture in which every employee fulfils their full potential, ensuring that leaders role-model the behaviours we expect in ourselves and others.