At a Glance
- Tasks: Provide friendly IT support and resolve queries for users in a fast-paced environment.
- Company: Join Lloyd & Whyte, part of Benefact Group, a top-rated UK employer committed to charity.
- Benefits: Enjoy 28 days leave, birthday off, pension scheme, and health benefits plus paid volunteering time.
- Other info: We value diversity and welcome applications from all backgrounds.
- Why this job: Be part of a collaborative culture focused on making a difference and personal growth.
- Qualifications: Experience in IT support, knowledge of Windows OS, and strong troubleshooting skills required.
The predicted salary is between 21000 - 24000 € per year.
Working hours: 35 hours per week
Duration: Permanent
Location: South Wales/ Bristol
About The Role
Lloyd & Whyte, who are proudly part of Benefact Group, are looking for a First Line IT Support Technician to join our ICT team in their South Wales offices.
As a First Line IT Support Technician you will be the first point of contact for all IT-related queries and incidents, providing efficient and friendly support to end-users. You will work closely with our outsourced Managed Service Provider, escalating more complex issues to second and third line support as needed.
This is an excellent opportunity for someone with a passion for technology and problem-solving, who enjoys helping people and thrives in a fast-paced environment.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK\'s top 50 Best Large Companies to Work For in 2024, we offer fantastic career and development opportunities within a rapidly growing, innovative Group—where all profits go to charity and good causes.
What You\'ll Be Doing
- Acting as the first point of contact for all IT support queries via phone, email, and ticketing system
- Logging and tracking incidents and service requests, ensuring timely updates and resolution
- Setting up and configuring new user accounts, hardware, and software
- Supporting onboarding and offboarding processes, including device setup and access management
- Providing basic training and guidance to users on IT systems and best practices
- Previous experience in a first line IT support or helpdesk role
- Strong knowledge of Windows OS, Microsoft 365, and common business applications
- Basic understanding of networking concepts (e.g., IP, DNS, VPN)
- Ability to troubleshoot and resolve issues methodically and efficiently
- Strong organisational skills and attention to detail
- Exposure to mobile device management (MDM) tools
- Familiarity with ITIL practices and ticketing systems (e.g., ConnectWise)
- Friendly, approachable, and patient with users of all technical levels
- 28 days annual leave plus bank holidays
- Your birthday off
- Group Personal Pension
- Bonus scheme
- A holiday buy scheme
- An array of health and wellbeing benefits, company cash plan, income protection and life assurance
- Enhanced sick pay and parental leave
- Support and funding toward study and professional qualifications
- Paid time off for volunteering
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.
- Directory of Social Change’s UK Guides to Company Giving 2017-26
First Line IT Support Technician (South Wales/ Bristol) in Gloucester employer: Lloyd & Whyte
Lloyd & Whyte, part of the Benefact Group, is an exceptional employer located in South Wales/Bristol, offering a collaborative and inclusive work culture that prioritises employee growth and development. With a commitment to making a positive impact through charitable giving, employees enjoy generous benefits including 28 days of annual leave, a bonus scheme, and support for professional qualifications, all while working in a dynamic environment that values innovation and sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land First Line IT Support Technician (South Wales/ Bristol) in Gloucester
✨Tip Number 1
Familiarise yourself with common IT support scenarios. Since you'll be the first point of contact for IT queries, understanding typical issues and their solutions can help you stand out during interviews.
✨Tip Number 2
Brush up on your knowledge of Windows OS and Microsoft 365. Being able to demonstrate your proficiency in these areas will show that you're ready to hit the ground running in this role.
✨Tip Number 3
Practice your communication skills. As a First Line IT Support Technician, you'll need to explain technical concepts to users of varying skill levels, so being clear and approachable is key.
✨Tip Number 4
Network with current or former employees of Lloyd & Whyte. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace First Line IT Support Technician (South Wales/ Bristol) in Gloucester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT support, particularly any first line roles. Emphasise your knowledge of Windows OS, Microsoft 365, and any troubleshooting skills you possess.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for technology and problem-solving. Mention specific examples of how you've helped users in previous roles and your ability to work in a fast-paced environment.
Highlight Relevant Skills:In your application, clearly outline your organisational skills, attention to detail, and any familiarity with ITIL practices or ticketing systems. This will help demonstrate your fit for the role.
Show Enthusiasm for the Company:Research Lloyd & Whyte and mention why you want to join their team. Highlight their commitment to charity and community, and express how you align with their values and culture.
How to prepare for a job interview at Lloyd & Whyte
✨Show Your Technical Knowledge
Make sure to brush up on your knowledge of Windows OS, Microsoft 365, and basic networking concepts. Be prepared to discuss how you've used these tools in previous roles, as this will demonstrate your capability to handle the technical aspects of the job.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've successfully resolved IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to troubleshoot effectively and efficiently.
✨Emphasise Your Communication Skills
As a First Line IT Support Technician, you'll be interacting with users of varying technical abilities. Highlight your experience in providing friendly and clear support, and be ready to explain complex concepts in simple terms during the interview.
✨Research the Company Culture
Familiarise yourself with Lloyd & Whyte's values and their commitment to charity and community. Showing that you align with their mission can set you apart from other candidates and demonstrate your enthusiasm for joining their team.
