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- Tasks: Engage with clients, resolve complaints, and log information in a dynamic team environment.
- Company: Join a growing company focused on customer relations, not just a call centre.
- Benefits: Earn up to £500 for referring friends and enjoy a supportive work culture.
- Why this job: Make a real difference by helping customers and improving services.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Opportunity for permanent position and career growth in a vibrant team.
The predicted salary is between 24000 - 28000 £ per year.
Temporary – ongoing with potential to go permanent.
Our client is expanding their internal customer relations department, and whilst it's quite telephone based, this is NOT a call centre environment.
If you feel you have the above qualities and want to join an internal customer relations team, we'd love to see a copy of your CV.
Responsibilities- Communicating with the client's business partners over the phone, following through on and investigating complaints raised by previous and existing customers.
- Liaising with colleagues who organise release of information within the current Data Protection guidelines.
- Considering possible regulatory breaches or operational incidents which could affect the business or customer.
- Logging details and updating information on the inhouse systems as they arise for others in the team to review if needed.
- Recording findings and answering questions raised over the phone as well as email and online chat.
- Keeping an eye out for patterns / trends that might arise and raising awareness to the management team for further investigation.
- Refer a friend and earn a retail voucher worth up to £500!
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Customer Relations Advisor in London employer: Lloyd Recruitment
Contact Detail:
Lloyd Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Advisor in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is telephone-based, make sure you're comfortable speaking clearly and confidently. You could even do mock calls with a friend to get the hang of it.
✨Tip Number 3
Be ready to share examples from your past experiences. Think about times when you've handled customer complaints or worked in a team. This will help you stand out during those crucial phone interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Relations Advisor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Relations Advisor role. Highlight any relevant customer service experience and communication skills, as these are key for us.
Showcase Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your ability to convey information clearly in your application. Use concise language and make your points easy to understand.
Be Professional Yet Approachable: While we want to see your professional side, don’t forget to let your personality shine through. A friendly tone can go a long way in showing us you’d fit well in our team.
Apply Through Our Website: To ensure your application gets to us directly, make sure to apply through our website. This helps us keep track of all applications and makes the process smoother for everyone involved.
How to prepare for a job interview at Lloyd Recruitment
✨Know Your Customer Relations
Familiarise yourself with the key responsibilities of a Customer Relations Advisor. Understand how to handle complaints and communicate effectively over the phone, as this role is all about building relationships and resolving issues.
✨Brush Up on Data Protection
Since you'll be dealing with sensitive information, make sure you understand the basics of Data Protection guidelines. This will show that you're not only aware of the regulations but also committed to maintaining customer confidentiality.
✨Prepare for Scenario Questions
Think of examples from your past experiences where you've successfully resolved customer issues or identified trends. Be ready to discuss these scenarios in detail, as they often come up in interviews to assess your problem-solving skills.
✨Show Enthusiasm for the Role
Let your passion for customer service shine through during the interview. Express why you want to join their internal team and how you can contribute to improving customer relations. A positive attitude can make a big difference!