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- Tasks: Manage customer queries and resolve complaints with a focus on outstanding service.
- Company: Join a growing financial services business with a supportive team culture.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth.
- Why this job: Be part of a team that values quality service and positive customer outcomes.
- Qualifications: Experience in asset finance and strong communication skills required.
- Other info: Perfect for problem-solvers who thrive in a busy, collaborative setting.
The predicted salary is between 30000 - 40000 £ per year.
We’re partnering with a growing financial services business who are expanding their Customer Service team and are looking for someone with asset finance and complaints experience to join them. This is not a call‑centre environment. You won’t be sitting on a constant dialler, instead you’ll be trusted to manage your workload and provide outstanding customer service via both phone and email, focusing on getting things right for the customer.
What they’re looking for:
- Asset finance experience (HP, leasing, refinancing or similar)
- Proven experience handling complaints from investigation through to resolution
- Good understanding of FCA expectations and fair customer outcomes
- Strong communication skills and confidence dealing with a range of customer situations
The role:
- Handling inbound customer queries by phone and email
- Managing account processes such as settlements, statements, reschedules, invoices, refunds and agreement changes
- Identifying and resolving customer dissatisfaction, escalating where appropriate
- Keeping CRM records accurate and up to date
- Spotting opportunities to improve processes and the overall customer experience
About you:
- Warm, personable and customer‑focused in your approach
- Detail‑oriented with strong numerical skills
- Proactive, calm under pressure and comfortable working in a busy but supportive environment
- Genuinely motivated by delivering positive customer outcomes
This is a great opportunity for someone who enjoys problem‑solving, values quality over call volume, and wants to be part of a team that takes pride in doing things properly.
Customer Service & Complaints Executive employer: Lloyd Recruitment
Contact Detail:
Lloyd Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Complaints Executive
✨Tip Number 1
Network like a pro! Reach out to your connections in the asset finance sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of FCA expectations and customer service best practices. We want you to feel confident discussing how you've handled complaints and delivered positive outcomes in the past.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've turned customer dissatisfaction into satisfaction. Highlight your detail-oriented approach and how it has led to successful resolutions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service & Complaints Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your asset finance experience and any relevant complaints handling skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your experience can help us deliver outstanding outcomes for our customers. Keep it friendly and professional!
Showcase Your Communication Skills: Since this role involves dealing with various customer situations, make sure your application reflects your strong communication skills. Whether it’s through your writing style or examples of past experiences, let us see how you connect with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Lloyd Recruitment
✨Know Your Asset Finance
Brush up on your asset finance knowledge, especially around HP, leasing, and refinancing. Be ready to discuss your previous experiences in these areas and how they relate to the role.
✨Showcase Your Complaint Handling Skills
Prepare examples of how you've successfully managed complaints from start to finish. Highlight your investigation techniques and resolution strategies to demonstrate your capability in this area.
✨Understand FCA Expectations
Familiarise yourself with the FCA's guidelines and fair customer outcomes. Being able to articulate your understanding will show that you’re serious about compliance and customer care.
✨Communicate Confidently
Practice your communication skills, both verbal and written. You’ll need to convey information clearly and handle various customer situations with confidence, so consider mock interviews or role-playing scenarios.