Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and motivate a team of 12-15 call centre agents to exceed targets.
- Company: Join a multi-award-winning, financially regulated company with a strong focus on employee development.
- Benefits: Enjoy remote work, private medical and dental cover, and 25 days holiday plus bank holidays.
- Why this job: Be part of a supportive culture that values training and personal growth while making an impact.
- Qualifications: Looking for experienced Team Leaders who excel in motivating and guiding teams.
- Other info: Work Monday to Friday with occasional travel for team catchups; operational hours are 8.00-6.15pm.
The predicted salary is between 20400 - 40800 £ per year.
Contact Centre Team Leader Upto £34,000 basic Pension Remote working with very occasional travel to Surrey or London office for team catchups Mon-Friday – no weekends Operational hours: 8.00-6.15pm – shifts are on a 4-week rota basis Private Medical and Dental cover 25 days holiday +bank holidays +option to buy upto 5 extra days. Experienced Team Leader sought, to guide a team of 12-15 call centre agents for a financially regulated, multi award winning client. Working remotely in a team of 7 other TL’s, you’ll be reporting into the Contact Centre Manager on a daily basis on the activities of your team. We are targeting someone who enjoys motivating, guiding and supporting a team, to achieve and exceed KPI’s as well as their own personal targets. Communicating via phone and email, you and your team will provide support to customers and clients on the full range of products and services offered by this client. This can only be achieved through first class training, support and development – something this business takes very seriously, and actively encourages in their staff. You’ll be involved in performance reviews, 1-2-1’s, weekly team buzz sessions, initiatives and drives, recruitment and talent planning, managing absence and holiday requests/cover, as well as auditing/monitoring/reviewing calls to identify improvements and standards are met in line with re…
Contact Centre Team Leader employer: Lloyd Recruitment
Contact Detail:
Lloyd Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Team Leader
✨Tip Number 1
Familiarize yourself with the key performance indicators (KPIs) relevant to a Contact Centre Team Leader. Understanding these metrics will help you demonstrate your ability to motivate and guide a team effectively during interviews.
✨Tip Number 2
Highlight your experience in training and developing team members. Be prepared to share specific examples of how you've successfully supported your team in achieving their targets and improving their performance.
✨Tip Number 3
Showcase your communication skills, especially in remote settings. Since this role involves managing a team remotely, emphasize your ability to maintain clear and effective communication through various channels.
✨Tip Number 4
Research the company’s values and culture. Being able to align your leadership style with their commitment to training and development will make you a more attractive candidate for the role.
We think you need these skills to ace Contact Centre Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Team Leader, especially in a contact centre environment. Emphasize your ability to motivate and support a team, as well as any achievements related to KPIs.
Craft a Compelling Cover Letter: In your cover letter, express your passion for leading teams and your commitment to training and development. Mention specific examples of how you've successfully guided teams in the past and how you can contribute to the company's goals.
Showcase Communication Skills: Since the role involves significant communication via phone and email, highlight your strong communication skills in both your CV and cover letter. Provide examples of how you've effectively communicated with team members and clients.
Prepare for Potential Questions: Think about potential interview questions related to team management, performance reviews, and handling challenges within a contact centre. Prepare thoughtful responses that demonstrate your leadership style and problem-solving abilities.
How to prepare for a job interview at Lloyd Recruitment
✨Show Your Leadership Skills
As a Contact Centre Team Leader, it's crucial to demonstrate your ability to motivate and guide a team. Prepare examples from your past experiences where you successfully led a team, achieved KPIs, or improved performance.
✨Understand the Company Culture
Research the company’s values and culture, especially their commitment to training and development. Be ready to discuss how you can contribute to this environment and support your team in achieving their personal targets.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle team dynamics. Think of scenarios where you had to manage conflicts, conduct performance reviews, or implement new initiatives.
✨Highlight Your Communication Skills
Since the role involves communicating with both your team and clients, be prepared to showcase your communication style. Discuss how you ensure clarity and support through various channels like phone and email.
