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- Tasks: Assist customers with IT issues via phone and email while providing excellent service.
- Company: Join a friendly, established company focused on IT support and team collaboration.
- Benefits: Earn up to £27,000 plus bonuses, enjoy ongoing training, and participate in fun team socials.
- Why this job: This role offers real career growth and the chance to enhance your IT skills in a supportive environment.
- Qualifications: 1 year of IT support experience, strong communication skills, and a full UK driving licence required.
- Other info: Opportunity for overtime and referral bonuses available.
The predicted salary is between 21600 - 37800 £ per year.
Looking to grow your IT career? Whether you’ve got 1st Line Support experience, or you’re an IT graduate with a passion for technology and great communication skills, this could be the next step for you.
We’re working with a friendly and well-established company, that’s looking for a new team member to join their service desk team. This is a full time, permanent role with great training, support and long-term progression.
What’s in it for you?
- Up to £27,000 DOE + 5% bonus
- Ongoing training and certifications
- Fun team socials
- Real career growth opportunities
What we’re looking for:
- At least 1 year of IT support experience in an office setting
- Confident communicator who enjoys helping others
- Good problem solver who stays organised under pressure
- Full UK driving licence and your own car (the office is not easy to reach by public transport)
- Happy to work the occasional bit of paid overtime, as required
What you’ll be doing:
- Helping customers by phone and email, solving their IT issues and giving great service
- Working closely with teammates and partners to get things done
- Keeping track of tickets using their service desk system
- Updating guides and help articles to make life easier for users
- Learning more about IT tools like Windows, Office 365, networking, and backups
Refer a friend and earn a retail voucher worth up to £500!
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Tech Support Representative employer: Lloyd Recruitment Services Ltd
Contact Detail:
Lloyd Recruitment Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Support Representative
✨Tip Number 1
Familiarise yourself with common IT support tools and software, such as Windows and Office 365. Being able to demonstrate your knowledge during the interview will show that you're proactive and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills by engaging in mock support scenarios with friends or family. This will help you articulate your problem-solving process clearly, which is crucial for a Tech Support Representative role.
✨Tip Number 3
Research the company culture and values of the organisation you're applying to. Tailoring your responses to align with their ethos can make a significant difference in how you are perceived during the interview.
✨Tip Number 4
Prepare specific examples from your past experience where you've successfully resolved IT issues or helped customers. This will provide concrete evidence of your skills and enhance your credibility as a candidate.
We think you need these skills to ace Tech Support Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience. Emphasise any specific skills related to customer service, problem-solving, and communication, as these are key for the Tech Support Representative role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your desire to help others. Mention your experience in IT support and how it aligns with the company's values and the job requirements.
Showcase Relevant Skills: In your application, clearly outline your technical skills, such as familiarity with Windows, Office 365, and networking. Provide examples of how you've used these skills in previous roles to solve problems effectively.
Follow Up: After submitting your application, consider sending a polite follow-up email if you haven't heard back within a week. This shows your enthusiasm for the position and keeps you on their radar.
How to prepare for a job interview at Lloyd Recruitment Services Ltd
✨Showcase Your IT Knowledge
Make sure to brush up on your knowledge of IT tools like Windows, Office 365, and networking. Be prepared to discuss any relevant experience you have and how you've used these tools to solve problems in the past.
✨Demonstrate Your Communication Skills
As a Tech Support Representative, you'll need to communicate effectively with customers. Practice explaining technical concepts in simple terms and be ready to share examples of how you've helped others in previous roles.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview where you'll need to demonstrate your problem-solving skills. Think about past challenges you've encountered and how you resolved them, as this will show your ability to stay organised under pressure.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the company culture, training opportunities, and team dynamics. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
