Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer support and resolve IT issues efficiently.
- Company: Join a reputable company focused on excellent service and user experience.
- Benefits: Earn up to £27k, enjoy performance bonuses, ongoing training, and team socials.
- Why this job: Perfect for those who love tech and helping people in a supportive environment.
- Qualifications: 1 year of IT support experience, strong communication skills, and a driving license required.
- Other info: Refer a friend for a chance to earn a £500 retail voucher!
The predicted salary is between 21600 - 37800 £ per year.
Are you a 1st Line Technician ready for your next career move? Maybe you've been in your current role for a year or two and feel it's time to step up? We're partnering with a long-standing client who's looking to welcome a new team member on a permanent basis.
While you'll certainly continue to grow your technical skills (as with any IT role), what truly sets this opportunity apart is its emphasis on customer service and user experience. If you're someone who thrives on delivering outstanding service, has a natural way with people and knows how to make a great impression over the phone, we'd love to hear from you.
Your next move starts here:
- Up to £27k per annum + 5% performance-based bonus
- Ongoing training & certifications - Stay ahead in IT!
- Team socials & supportive environment
- Career progression opportunities
Where You Fit In:
- Handle incoming customer communications, to ensure you impress with excellent service and uphold the business' strong reputation.
- Build and maintain great relationships with customers and third-party partners, working together to achieve success.
- Manage and resolve service cases in their IT tool, maintaining high standards for service levels and communication.
- Improve their service desk tools, like updating the knowledge base, customer guides, and processes.
- Take advantage of a supportive work environment to grow your skills, while helping colleagues grow too.
- Learn about small and medium business IT solutions, including Microsoft Windows, Office 365, networking, virtualisation, software updates, and backup technologies.
What Makes You a Great Fit?
- At least 1 year of IT support experience within an office environment.
- Strong communication & problem-solving skills.
- Ability to stay organised in a fast-paced environment.
- A driving license & your own car (due to location).
- Flexibility for occasional paid overtime.
Refer a friend and earn a retail voucher worth up to £500!
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
1st line Helpdesk Technician employer: Lloyd Recruitment Services Ltd
Contact Detail:
Lloyd Recruitment Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st line Helpdesk Technician
✨Tip Number 1
Familiarise yourself with common IT support tools and software, especially those mentioned in the job description like Microsoft Windows and Office 365. Being able to discuss your hands-on experience with these tools during an interview can really set you apart.
✨Tip Number 2
Practice your customer service skills by role-playing common helpdesk scenarios with a friend. This will help you articulate your problem-solving approach and demonstrate your ability to handle customer interactions effectively.
✨Tip Number 3
Research the company’s values and culture to understand what they prioritise in their customer service. Tailoring your responses in interviews to align with their ethos can show that you’re a great fit for their team.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the role, which can be invaluable when preparing for your interview.
We think you need these skills to ace 1st line Helpdesk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience, particularly in customer service roles. Emphasise your communication skills and any relevant technical knowledge, such as familiarity with Microsoft Windows and Office 365.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention specific examples of how you've successfully resolved issues or improved user experiences in previous roles.
Highlight Relevant Skills: In your application, clearly outline your problem-solving abilities and organisational skills. These are crucial for managing service cases effectively in a fast-paced environment.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep you on their radar and demonstrate your enthusiasm for the role.
How to prepare for a job interview at Lloyd Recruitment Services Ltd
✨Showcase Your Customer Service Skills
Since this role emphasises customer service, be prepared to share examples of how you've successfully handled customer interactions in the past. Highlight your ability to communicate clearly and effectively, especially over the phone.
✨Demonstrate Technical Knowledge
Brush up on your knowledge of IT solutions relevant to small and medium businesses, such as Microsoft Windows, Office 365, and networking. Be ready to discuss how you've applied this knowledge in previous roles.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your problem-solving skills. Practice articulating your thought process and how you would approach resolving common IT issues.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and opportunities for growth. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
