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For Companies At a Glance
- Tasks: Engage with customers, provide tailored finance solutions, and manage referrals.
- Company: Join a dynamic team focused on customer service and sales in Epsom.
- Benefits: Enjoy competitive salary, car schemes, private healthcare, and wellbeing initiatives.
- Why this job: Perfect for those who thrive in fast-paced environments and love building relationships.
- Qualifications: Experience in sales or call centres, strong communication skills, and proficiency in Excel.
- Other info: Earn up to £500 by referring a friend!
The predicted salary is between 30000 - 42000 £ per year.
Are you a motivated and target-driven individual with a passion for customer service and sales? We're looking for a focused and confident professional to join our client's busy team, helping customers navigate their finance options and ensuring they stay with the brand. If you thrive in a fast-paced environment, enjoy building relationships and are able to adapt to new strategies, this role is for you!
What You'll Be Doing:
- Engaging with customers nearing the end of their finance agreements, offering tailored solutions.
- Contacting customers who have requested settlement figures and may be considering other options.
- Providing competitive refinance quotes to suit individual needs.
- Liaising with third-party dealerships to ensure a seamless customer journey.
- Managing referrals and delivering outstanding service throughout the process.
What We're Looking For:
- Experience in telesales, sales, or a call centre environment.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office, especially Excel.
- A results-driven mindset with the ability to hit and exceed targets.
- The ability to adapt to new processes and work efficiently under pressure.
Perks & Benefits:
- Attractive car schemes for you and your family.
- Competitive salary.
- Generous pension contributions and private healthcare.
- Wellbeing initiatives, an onsite gym and professional development opportunities.
- Refer a friend and earn up to £500!
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Customer Service Administrator in Epsom employer: Lloyd Recruitment Limited
Contact Detail:
Lloyd Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Epsom
✨Tip Number 1
Familiarise yourself with the finance options and products that are commonly offered in the industry. This knowledge will help you engage confidently with customers and demonstrate your expertise during any interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves a lot of customer interaction, being able to convey information clearly and effectively will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to work under pressure by preparing examples from your past experiences where you successfully managed tight deadlines or challenging situations. This will highlight your adaptability and results-driven mindset.
✨Tip Number 4
Network with professionals in the customer service and finance sectors. Attend relevant events or join online forums to connect with others in the field, which could lead to valuable insights and potential referrals for the job.
We think you need these skills to ace Customer Service Administrator in Epsom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, telesales, or call centre roles. Use specific examples that demonstrate your ability to meet targets and adapt to new processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and sales. Mention how your skills align with the job requirements and express your enthusiasm for joining the team.
Highlight Communication Skills: Since strong written and verbal communication skills are essential for this role, ensure you provide examples of how you've effectively communicated with customers in previous positions.
Showcase Results-Driven Mindset: In your application, include specific achievements that demonstrate your results-driven mindset. Mention any targets you've exceeded or successful strategies you've implemented in past roles.
How to prepare for a job interview at Lloyd Recruitment Limited
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you successfully handled customer inquiries or resolved issues. Highlight your ability to build relationships and provide tailored solutions, as this is crucial for the Customer Service Administrator role.
✨Demonstrate Your Sales Acumen
Be ready to discuss your experience in sales or telesales. Share specific instances where you met or exceeded targets, as this will show your results-driven mindset, which is highly valued by the company.
✨Familiarise Yourself with Microsoft Office
Since proficiency in Microsoft Office, especially Excel, is a requirement, brush up on your skills. Be prepared to discuss how you've used these tools in past roles to manage data or improve processes.
✨Adaptability is Key
The role requires someone who can adapt to new strategies and work efficiently under pressure. Think of examples that demonstrate your flexibility and ability to thrive in fast-paced environments, as this will resonate well with the interviewers.
