Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers by resolving escalated complaints and ensuring positive outcomes.
- Company: Join a dynamic team in the Motor Finance and Financial Services industry.
- Benefits: Enjoy flexible working options and great corporate perks.
- Why this job: Make a real impact by helping customers navigate challenges in a supportive environment.
- Qualifications: Experience in customer relations and knowledge of financial services is essential.
- Other info: We're looking for proactive, team-oriented individuals ready to make a difference.
The predicted salary is between 28800 - 43200 £ per year.
Are you experienced in handling escalated customer complaints and always aim to ensure good customer outcomes, across a business? If you are a proactive and team-orientated individual, with experience in the Motor Finance / Financial Services industry, we want to hear from you!
As a Customer Relations Executive, you'll play a key role in supporting customers through challenging situations.
Customer Relations Executive employer: Lloyd Recruitment Limited
Contact Detail:
Lloyd Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Executive
✨Tip Number 1
Familiarise yourself with common customer complaints in the Motor Finance and Financial Services industry. Understanding these issues will help you demonstrate your expertise during interviews and show that you can handle escalated situations effectively.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully resolved customer complaints. Be ready to discuss specific situations, the actions you took, and the positive outcomes achieved, as this will highlight your proactive approach.
✨Tip Number 3
Research StudySmarter's values and customer service philosophy. Aligning your answers and examples with our company culture during the interview will show that you're a great fit for our team-oriented environment.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the day-to-day responsibilities and challenges of a Customer Relations Executive at StudySmarter, helping you prepare more effectively for your interview.
We think you need these skills to ace Customer Relations Executive
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your experience in handling escalated customer complaints, particularly within the Motor Finance or Financial Services industry. Use specific examples that demonstrate your ability to achieve positive outcomes for customers.
Showcase Teamwork Skills: Since the role requires a team-oriented approach, include instances where you successfully collaborated with colleagues to resolve customer issues. This will show that you can work well in a team environment.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. Use keywords from the job posting to ensure your application stands out to recruiters.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer relations.
How to prepare for a job interview at Lloyd Recruitment Limited
✨Showcase Your Experience
Be prepared to discuss specific examples from your past roles where you successfully handled escalated customer complaints. Highlight the strategies you used and the positive outcomes that resulted.
✨Demonstrate Proactivity
Employ a proactive approach in your responses. Share instances where you anticipated customer needs or potential issues before they arose, showcasing your ability to think ahead and act accordingly.
✨Emphasise Teamwork
Since this role requires a team-oriented mindset, be ready to talk about how you've collaborated with colleagues to resolve customer issues. Mention any cross-departmental efforts that led to improved customer satisfaction.
✨Understand the Industry
Familiarise yourself with the Motor Finance and Financial Services industry. Being knowledgeable about current trends and challenges will demonstrate your commitment and help you engage more effectively during the interview.
