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For Companies At a Glance
- Tasks: Assist customers with their accounts and manage collections in a dynamic environment.
- Company: Join a reputable company known for its commitment to customer service and employee satisfaction.
- Benefits: Enjoy a competitive salary, generous pension, holiday allowance, and flexible working options.
- Why this job: This role offers variety, a supportive culture, and the chance to make a real impact.
- Qualifications: Previous experience in customer service is preferred; a willingness to learn is essential.
- Other info: Work from home flexibility available after initial training.
The predicted salary is between 19500 - 29500 £ per year.
£24,500 + benefits package including generous pension, holiday plus more
Mon - Friday 8.45am - 5.15pm
Tuesday + one other day in the office / remainder WFH
Are you currently working in a customer services role, but looking for something a little different on a daily basis?
Do you have currently, or have you considered a swap into a collections or account arrears career?
Customer Accounts Advisor employer: Lloyd Recruitment Limited
Contact Detail:
Lloyd Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Accounts Advisor
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Customer Accounts Advisor. Understanding the nuances of collections and account arrears will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your customer service experience in your conversations. Be ready to share specific examples of how you've successfully resolved customer issues, as this will show your ability to handle challenging situations.
✨Tip Number 3
Research our company culture and values. Being able to articulate how your personal values align with ours can set you apart from other candidates and show that you're genuinely interested in joining our team.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview. This not only shows your interest in the role but also gives you a chance to assess if this position is the right fit for you.
We think you need these skills to ace Customer Accounts Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Accounts Advisor. Tailor your application to highlight relevant experience in customer service and any interest in collections or account arrears.
Highlight Relevant Experience: In your CV and cover letter, emphasise your current or past roles in customer service. Provide specific examples of how you've handled customer queries, resolved issues, or managed accounts to demonstrate your suitability for the position.
Craft a Compelling Cover Letter: Write a personalised cover letter that explains why you are interested in this role and how your skills align with the company's needs. Mention your enthusiasm for transitioning into collections or account arrears and how you can contribute positively to the team.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in a customer-facing role.
How to prepare for a job interview at Lloyd Recruitment Limited
✨Show Your Customer Service Skills
As a Customer Accounts Advisor, you'll need to demonstrate your experience in customer service. Be ready to share specific examples of how you've handled challenging situations and provided excellent service.
✨Understand the Role of Collections
Familiarise yourself with the basics of collections and account arrears. Research common practices and be prepared to discuss how you would approach these situations, showing your willingness to learn and adapt.
✨Highlight Your Problem-Solving Abilities
Employers value candidates who can think on their feet. Prepare to discuss instances where you've successfully resolved issues for customers, particularly in a financial context, as this will be relevant to the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
