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For Companies At a Glance
- Tasks: Help customers regain financial control with tailored solutions and support.
- Company: Join a compassionate team focused on ethical collections and customer care.
- Benefits: Enjoy professional development, career growth, and a referral bonus of up to £500!
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Experience in collections or debt management and strong communication skills required.
- Other info: Only shortlisted applicants will be contacted; apply now to make an impact!
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about helping people regain control of their finances? Do you want to make a real difference without the aggressive tactics often associated with collections? We're looking for a compassionate and detail-oriented Collections Specialist to join our client's team on a permanent basis. In this role, you'll build trust with customers, take the time to understand their circumstances and provide tailored solutions to help them move forward with confidence and stability.
Key Responsibilities:
- Manage customer accounts and support arrears resolution.
- Engage with customers to understand their financial circumstances and build rapport.
- Develop personalised and affordable repayment plans while ensuring regulatory compliance.
- Prioritise positive customer outcomes, particularly for those in vulnerable situations.
What We're Looking For:
- Experience in arrears, collections, or debt management.
- Knowledge of regulatory requirements, including Consumer Duty and Litigation.
- Strong communication skills with a genuine desire to support customers.
- Attention to detail and the ability to work independently.
- IT proficiency.
Why This Role?
- Work in a supportive, ethical and customer-focused environment.
- Use your skills to make a meaningful impact.
- Opportunities for professional development and career growth.
- Refer a friend and earn up to £500!
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Collections Specialist in Epsom employer: Lloyd Recruitment Limited
Contact Detail:
Lloyd Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Specialist in Epsom
✨Tip Number 1
Familiarise yourself with the latest regulations in debt management and consumer rights. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to ethical practices in collections.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you articulate your approach to building rapport with customers, which is crucial for a Collections Specialist.
✨Tip Number 3
Network with professionals in the finance and collections industry. Attend relevant workshops or webinars to connect with others and gain insights that could give you an edge in your application.
✨Tip Number 4
Research our company culture and values at StudySmarter. Understanding what we stand for will help you align your answers during interviews and show how you can contribute positively to our team.
We think you need these skills to ace Collections Specialist in Epsom
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Collections Specialist. Highlight your passion for helping people regain control of their finances in your application.
Tailor Your CV: Customise your CV to reflect your experience in arrears, collections, or debt management. Emphasise your strong communication skills and any relevant knowledge of regulatory requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your genuine desire to support customers. Mention specific examples of how you've helped individuals in vulnerable situations in the past.
Proofread Your Application: Ensure your application is free from errors. Attention to detail is crucial for this role, so take the time to proofread your CV and cover letter before submitting.
How to prepare for a job interview at Lloyd Recruitment Limited
✨Show Your Compassion
As a Collections Specialist, it's crucial to demonstrate your empathy during the interview. Share examples of how you've helped customers in difficult financial situations and highlight your ability to build trust and rapport.
✨Know the Regulations
Familiarise yourself with relevant regulatory requirements, such as Consumer Duty and Litigation. Be prepared to discuss how you ensure compliance while still prioritising positive customer outcomes.
✨Highlight Your Communication Skills
Strong communication is key in this role. Practice articulating your thoughts clearly and consider discussing a time when your communication skills led to a successful resolution for a customer.
✨Demonstrate Attention to Detail
In collections, attention to detail can make all the difference. Be ready to provide examples of how you've managed accounts meticulously and developed personalised repayment plans that cater to individual circumstances.
