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- Tasks: Lead the IT support team, manage service requests, and ensure smooth operations.
- Company: Join a dynamic, tech-focused Managed Service Provider (MSP) that values innovation.
- Benefits: Earn up to £45k plus bonuses, enjoy mentorship, and participate in fun team events.
- Why this job: Be at the heart of tech operations, making a real impact in a fast-paced environment.
- Qualifications: Experience in IT support or coordination, with knowledge of server environments preferred.
- Other info: Refer a friend for a chance to earn a retail voucher worth up to £500!
Are you the kind of person who thrives in a fast-paced environment, but brings order to it? Our client, a fast-moving and tech-focused MSP, is on the hunt for an IT Support Coordinator, who actively leads the team and streamlines their operations. This role is ideal for someone with a background in IT or tech support who understands how service desks really run and knows how to keep everything (and everyone) on track. But here's the twist: we’re not just looking for a scheduler. We’re looking for someone who understands the tech behind the tickets, especially when it comes to servers and infrastructure.
What You’ll Be Doing:
- Be the frontline traffic controller for all incoming IT service requests, from routine support tickets to urgent escalations.
- Prioritise and assign tasks with precision, ensuring technicians are focused and customers are informed.
- Monitor workflow across the board, jumping in to rebalance workloads and timelines as needed.
- Use your working knowledge of servers and IT systems to properly scope tasks, spot gaps and understand technical urgency.
- Communicate clearly with both technicians and end-users, translating tech talk into actionable updates.
- Keep documentation, processes and SLAs clean, current and client ready.
- Be the central support of the service desk, a calm and steady force in a busy MSP environment.
What You’ll Bring:
- Experience in an MSP, IT support, or technical coordination role.
- Familiarity with server environments (Windows Server, virtualisation, backups, patching, etc.), you don’t need to be a technician, but you do need to know what matters.
- A keen eye for priorities, dependencies, and deadlines.
- The confidence to juggle fast-moving parts while keeping people aligned and customers happy.
- Clear, customer-first communication skills across emails, platforms, or calls.
- A knack for staying calm under pressure and thriving in a team that moves fast.
What’s In It for You?
- Up to 45k dependent on experience + performance-based bonus.
- Tools, mentorship, and real-world projects to grow your skillset fast.
- A culture that values clarity, ownership and forward-thinking.
- Regular team events and a close-knit team that knows how to have fun.
- The chance to step into the engine room of an MSP and make it run smoother, smarter and faster.
Refer a friend and earn a retail voucher worth up to 500!
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
IT Support Coordinator employer: Lloyd Recruitment - Epsom
Contact Detail:
Lloyd Recruitment - Epsom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Coordinator
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server and virtualisation. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Demonstrate your ability to prioritise tasks effectively by preparing examples from your past experiences. Think of situations where you successfully managed multiple requests or escalations, showcasing your organisational skills.
✨Tip Number 3
Practice clear communication techniques, especially when explaining technical concepts to non-technical stakeholders. Being able to translate tech jargon into simple terms will be a key asset in this role.
✨Tip Number 4
Research the company culture of the MSP you're applying to. Understanding their values and work environment can help you tailor your approach and demonstrate that you're a good fit for their team.
We think you need these skills to ace IT Support Coordinator
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the IT Support Coordinator position. Tailor your application to highlight how your experience aligns with the specific needs of the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise your background in IT support or technical coordination. Mention any experience you have with service desks, server environments, and your ability to manage tasks effectively in a fast-paced setting.
Showcase Communication Skills: Since clear communication is key for this role, provide examples in your application that demonstrate your ability to communicate technical information to both technicians and end-users. This could be through previous job experiences or specific projects.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the IT Support Coordinator role.
How to prepare for a job interview at Lloyd Recruitment - Epsom
✨Show Your Understanding of IT Systems
Make sure to demonstrate your knowledge of server environments and IT systems during the interview. Be prepared to discuss how these systems operate and how they relate to service desk operations, as this will show that you understand the technical aspects of the role.
✨Emphasise Your Prioritisation Skills
Highlight your ability to prioritise tasks effectively. Share examples from your past experiences where you successfully managed multiple requests and ensured that urgent issues were addressed promptly while keeping the team informed.
✨Communicate Clearly and Confidently
Practice clear communication skills, as this role requires translating technical jargon into understandable language for both technicians and end-users. Prepare to give examples of how you've communicated effectively in previous roles.
✨Demonstrate Your Calm Under Pressure
Be ready to discuss situations where you had to remain calm and composed in a fast-paced environment. Share specific instances where you successfully managed stress and kept the team aligned, as this is crucial for the IT Support Coordinator role.
