Customer Service Team Leader Apply now

Customer Service Team Leader

Cardiff Full-Time 17 £ / hour No home office possible
Apply now
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At a Glance

  • Tasks: Lead and motivate a customer service team to achieve performance goals.
  • Company: Join a dynamic organization in the financial services sector.
  • Benefits: Enjoy opportunities for personal development and a supportive work environment.
  • Why this job: Make an impact by improving service standards and mentoring team members.
  • Qualifications: GCSE A-C/AS level in Maths and English; management experience preferred.
  • Other info: Work autonomously with guidance available for escalated issues.

Customer Service Team Leader £16.90ph – £18.00ph Location: Cardiff (CF15) – free parking onsite / local transport links include easy bus and train stations for non-drivers. Working week is Monday to Friday. Hours are (phone number removed)pm. Working pattern: Mondays are office based for all staff, with everyone being allocated 1 set day a week WFH +1 extra Friday a month WFH for everyone. Are you available for immediate work, if so, we have an urgent need to fill a Team Leaders role for our financial services client in Cardiff. You'll be responsible for pro-actively overseeing the activities of your team, as well as being hands-on within their busy in-bound department. Ideally, you'll have previous experience from a regulated industry – financial services, insurance, pensions. But if you had a solid background in another call centre environment, we'd like to also consider your experience. Initially the role is being offered on a 3-month contract, with a high possibility of becoming a permanent role for the right individual. Refer a friend and earn a retail voucher worth up to £500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW14603

Customer Service Team Leader employer: Lloyd Recruitment - Epsom

Join a dynamic organization in the financial services sector that values employee growth and development. As a Customer Service Team Leader, you will benefit from a supportive work culture that encourages autonomy and innovation, while also having access to comprehensive training programs to enhance your leadership skills. With a focus on maintaining high performance standards and fostering a collaborative environment, this role offers a rewarding opportunity to make a meaningful impact within the team.
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Contact Detail:

Lloyd Recruitment - Epsom Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service Team Leader

Tip Number 1

Familiarize yourself with the key performance metrics used in customer service environments. Understanding these metrics will help you demonstrate your ability to analyze performance reports and implement improvements effectively.

Tip Number 2

Showcase your leadership skills by preparing examples of how you've motivated teams in the past. Be ready to discuss specific strategies you've used to improve team performance and morale.

Tip Number 3

Highlight your experience in handling escalated customer issues. Prepare to share instances where you successfully resolved complex problems, as this will demonstrate your capability to act as a point of referral for your team.

Tip Number 4

Research the company’s mission, vision, and values. Being able to align your personal values with those of the organization will show that you are a good cultural fit and genuinely interested in contributing to their goals.

We think you need these skills to ace Customer Service Team Leader

Team Leadership
Performance Management
Customer Service Excellence
Analytical Skills
Training and Development
Conflict Resolution
Communication Skills
Motivational Skills
Time Management
Process Improvement
Coaching and Mentoring
Relationship Building
Results Orientation
Problem-Solving Skills
Autonomous Work

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your previous management or team leader experience, especially in a customer service environment. Use specific examples that demonstrate your ability to motivate and manage a team.

Craft a Strong Cover Letter: In your cover letter, emphasize your communication skills and your experience in handling escalated customer calls. Mention how you can contribute to maintaining and improving service standards within the team.

Showcase Relevant Skills: Highlight your ability to analyze performance reports and identify training needs. Provide examples of how you've successfully implemented improvements in processes or procedures in past roles.

Prepare for Potential Questions: Think about how you would handle common scenarios in a customer service team leader role. Be ready to discuss your approach to motivating team members and managing performance effectively.

How to prepare for a job interview at Lloyd Recruitment - Epsom

Show Your Leadership Skills

As a Customer Service Team Leader, it's crucial to demonstrate your ability to manage and motivate a team. Prepare examples from your past experiences where you successfully led a team, improved performance, or resolved conflicts.

Understand Performance Metrics

Familiarize yourself with common performance metrics used in customer service environments. Be ready to discuss how you've analyzed performance reports in the past and what steps you took to improve team outcomes.

Prepare for Scenario Questions

Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle escalated customer calls or implement training needs based on performance evaluations.

Communicate Effectively

Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you build relationships with team members and senior management.

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  • Customer Service Team Leader

    Cardiff
    Full-Time
    17 £ / hour
    Apply now

    Application deadline: 2027-02-08

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    Lloyd Recruitment - Epsom

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