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- Tasks: Lead a team handling customer complaints and ensure smooth operations.
- Company: Join a dynamic recruitment agency focused on equal opportunities.
- Benefits: Enjoy a competitive salary, pension, 26 days holiday, and a car scheme.
- Why this job: Step up your career in a supportive environment with growth opportunities.
- Qualifications: Experience in customer service or complaints is essential.
- Other info: Refer a friend for a chance to earn retail vouchers!
Applying for this role is straightforward. Scroll down and click on Apply to be considered for this position.
Basic + bonus: c£35-37,000 p/annum
Pension: up to 16%
Holiday: 26 days holiday + bank holidays
Car scheme
Are you….
- A strong Customer Services Executive, looking for a step up into a Team Leader's role?
- A Complaints Specialist, looking to take on a Team Leader's position?
- Someone with previous experience in financial services / complaints, looking for a return to work after a break?
We have a great Team Leader's role available, where you'll be responsible for overseeing the activities of your permanent and temporary colleagues - around 10 people in total. As a team, they handle mainly complaints over the phone, but also all necessary administration and follow-up documentation.
Duties will include:
- Fact finding, as well as investigating to come up with successful solutions to customer issues as they arise.
- Liaising with external contacts to gather evidence and background information - always with the customer journey forefront in their minds.
- Being a point of contact for less experienced colleagues, and a guide for others on problem solving.
- Taking ownership of the more challenging cases, and liaising with external and internal Key Stakeholders to agree resolution.
- Helping all colleagues to achieve and exceed their personal goals through proactive support and developing their natural skills and talents.
- Monitoring progress and performance against individual team and department goals.
- Maintaining a positive and professional atmosphere, and contributing to the ongoing success of the team, department and wider business.
Refer a friend and earn a retail voucher worth up to £500!
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Customer Relations Team Leader employer: Lloyd Recruitment - Epsom
Contact Detail:
Lloyd Recruitment - Epsom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Team Leader
✨Tip Number 1
Familiarise yourself with common customer service challenges and solutions, especially in the financial services sector. This knowledge will help you demonstrate your expertise during any discussions or interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Highlighting your ability to guide and support colleagues will make you stand out as a candidate.
✨Tip Number 3
Network with current or former employees in similar roles to gain insights into the company culture and expectations. This can provide you with valuable information to tailor your approach when applying.
✨Tip Number 4
Prepare thoughtful questions about the team dynamics and challenges they face. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
We think you need these skills to ace Customer Relations Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. Use specific examples that demonstrate your ability to handle complaints and lead a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership skills. Mention how your previous experiences align with the responsibilities of the Customer Relations Team Leader role.
Highlight Key Skills: Emphasise skills such as problem-solving, communication, and team management in your application. These are crucial for the role and should be evident in both your CV and cover letter.
Follow Application Instructions: Ensure you follow the application process as outlined in the job description. Click on 'Apply' and make sure all required documents are submitted correctly to avoid any delays.
How to prepare for a job interview at Lloyd Recruitment - Epsom
✨Showcase Your Leadership Skills
As a Customer Relations Team Leader, you'll be overseeing a team. Highlight your previous leadership experiences and how you've successfully guided others in problem-solving or managing complaints.
✨Demonstrate Your Customer-Centric Approach
Emphasise your commitment to the customer journey. Be prepared to discuss specific examples where you prioritised customer satisfaction and how you resolved complex issues.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle challenging cases. Think of scenarios from your past roles where you took ownership of a difficult situation and led your team to a successful resolution.
✨Research the Company Culture
Understanding the company's values and culture is crucial. Familiarise yourself with their approach to customer service and team dynamics, and be ready to explain how you align with these principles.
