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- Tasks: Resolve customer complaints and ensure fair outcomes while keeping customers informed.
- Company: Join a company that values customer care and employee well-being.
- Benefits: Enjoy competitive salary, annual bonus, private healthcare, and up to 15% pension contributions.
- Why this job: Make a positive impact daily in a supportive team environment.
- Qualifications: Experience in Motor Finance or Financial Services; strong organisational skills required.
- Other info: Refer a friend and earn up to £500!
Are you experienced in handling escalated customer complaints and always aim to ensure good customer outcomes across a business? If you think you are the right match for the following opportunity, apply after reading the complete description. If you are a proactive and team-orientated individual, with experience in the Motor Finance / Financial Services industry, we want to hear from you!
As a Customer Relations Executive, you'll play a key role in supporting customers through challenging situations, working to provide fair, timely and effective resolutions, in alliance with FCA guidelines.
Your Responsibilities:
- Deliver high-quality complaint resolution while ensuring fair outcomes for customers
- Keep customers informed and engaged throughout the process
- Work closely with internal teams to resolve issues efficiently
- Stay compliant with regulatory standards and internal procedures
- Keep detailed records and contribute to continuous service improvement
- Understand and research all aspects of customer communication, identifying important points to highlight using a fair and reasonable attitude
The Individual:
- Be an effective team player
- Strong organisational skills and workload management
- Working to strict SLAs within a high-volume environment
- Assisting with other Customer Relations tasks when required
What's in it for you?
- A competitive salary, annual bonus, private healthcare, up to 15% pension contributions, and a strong emphasis on employee well-being
- Be part of a supportive team that puts people first
- Use your skills to make a positive impact every day
- A permanent role with a company that truly values customer care
- Refer a friend and earn up to £500!
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
Customer Relations Executive employer: Lloyd Recruitment - Epsom
Contact Detail:
Lloyd Recruitment - Epsom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Executive
✨Tip Number 1
Familiarise yourself with the FCA guidelines and regulations relevant to customer relations in the financial services sector. This knowledge will not only help you during the interview but also demonstrate your commitment to compliance and fair customer outcomes.
✨Tip Number 2
Prepare examples from your past experience where you've successfully resolved escalated customer complaints. Highlight your problem-solving skills and ability to maintain a positive customer relationship, as these are key traits for a Customer Relations Executive.
✨Tip Number 3
Showcase your teamwork abilities by discussing how you've collaborated with internal teams to resolve issues efficiently. Being a team player is crucial in this role, so emphasise your experience in working towards common goals.
✨Tip Number 4
Demonstrate your organisational skills by discussing how you manage workloads and adhere to strict SLAs in high-volume environments. This will reassure us that you can handle the demands of the role effectively.
We think you need these skills to ace Customer Relations Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Relations Executive. Highlight your experience in handling escalated customer complaints and your ability to deliver fair outcomes.
Tailor Your CV: Customise your CV to reflect your relevant experience in the Motor Finance or Financial Services industry. Emphasise your organisational skills and ability to work under pressure, as these are key for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive approach and team-oriented mindset. Mention specific examples of how you've successfully resolved customer complaints in the past, aligning with FCA guidelines.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or inconsistencies. A well-presented application reflects your attention to detail, which is crucial in customer relations.
How to prepare for a job interview at Lloyd Recruitment - Epsom
✨Showcase Your Customer Service Skills
Be prepared to discuss specific examples of how you've successfully handled escalated customer complaints in the past. Highlight your ability to remain calm under pressure and your commitment to achieving fair outcomes for customers.
✨Understand Regulatory Standards
Familiarise yourself with FCA guidelines and other relevant regulatory standards. Demonstrating your knowledge during the interview will show that you take compliance seriously and understand its importance in customer relations.
✨Emphasise Teamwork
As a Customer Relations Executive, you'll need to work closely with internal teams. Be ready to share examples of how you've collaborated with others to resolve issues efficiently and improve service delivery.
✨Prepare for High-Volume Scenarios
Since the role involves working within strict SLAs in a high-volume environment, think of ways you've managed your workload effectively in similar situations. Discuss your organisational skills and how you prioritise tasks to meet deadlines.
